Kate is really good. She is very professional and makes me feel good about my service
7/3/2025
Matthew B. VERIFIED CUSTOMER
Unfortunately, I did not feel like my concerns were taken seriously. My concerns were met with a blank face, and never an acknowledgment that these issues, especially the hood and third row seat issues, even exist.
Hopefully the rear lift gate issue will be fixed next week, but it’s disappointing to have a new vehicle with these issues.
7/3/2025
NURBERDI H. VERIFIED CUSTOMER
Big thanks to Kate for a great service experience! She was friendly, professional, and kept me informed every step of the way. Really appreciated her positive attitude and care—made all the difference!
7/3/2025
Joe B. VERIFIED CUSTOMER
Thanks Mike! And thanks to the technician for taking good care of my car!
7/2/2025
Will H. VERIFIED CUSTOMER
Joshua was awesome.
7/2/2025
John B. VERIFIED CUSTOMER
Josh is very good at his job. I have a lot of confidence in his recommendations.
7/1/2025
Danielle K. VERIFIED CUSTOMER
Great job
7/1/2025
David H. VERIFIED CUSTOMER
Please keep doing the same to others. I really like how you always work with me on my vehicle. For sure I’ll recommend others to Jim Shorkey Toyota. Thank you so much for the service.
7/1/2025
Joshua S. VERIFIED CUSTOMER
The wait time wasn’t justified for the services being done. The service center is either under staffed or over booking for my appointment time being 10:45 and them not starting the service until after 12.
When I received my vehicle a very potent gas and oil stench now encompasses the inside of the vehicle and was light headed driving home because it was raining and was unable to air out the vehicle.
7/1/2025
Kerry C. VERIFIED CUSTOMER
Awesome job thank you
7/1/2025
John B. VERIFIED CUSTOMER
Dropped my van off today for a tire rotation and when I picked up my vehicle I had noticed it had been swooped across the back of the van from the back door all the way to the back bumper. Once I told the manager about what happened he had someone buff the scratches out but they never went away. It’s a shame because my van only has 8k miles and now I have to deal with this. Will never go back to this dealership. Also I don’t understand why it takes 2 hours to do a simple tire rotation when I had an appointment scheduled
7/1/2025
Sarah Y. VERIFIED CUSTOMER
Kate provided exceptional customer service. She was kind, personable, professional, and approachable. I appreciate having Kate’s friendly face assist me through my service at Toyota.
7/1/2025
Steve B. VERIFIED CUSTOMER
very nice dealing with her.
7/1/2025
Miona H. VERIFIED CUSTOMER
Great service received my car in a timely fashion bill had excellent customer service as well as all the other workers
7/1/2025
Dale B. VERIFIED CUSTOMER
Kate was very professional and, more importantly, helpful!
7/1/2025
Helen V. VERIFIED CUSTOMER
Kate was exceptionally professional
7/1/2025
Victor M. VERIFIED CUSTOMER
Would highly recommend you to everyone. Thanks
7/1/2025
Daniel O. VERIFIED CUSTOMER
I think it should be more clear what the charges are before I have to approve them. I had a hard time understanding the billing and when I asked I feel like I got three different prices before the final price. Just didn't make me feel confident about the process.
Also, I found the technician video to be of no use because the technician didn't say anything at all. He just pointed at things and took a video but as someone who knows nothing about cars I didn't know what I was looking at or why it mattered.
7/1/2025
Coleen S. VERIFIED CUSTOMER
Brought car in for safety recall and oil change. Joshua was very pleasant and kept me informed as to any service issues that were found after the multi-point inspection. Service was completed in time that I was told. Overall it was a good experience.
7/1/2025
Suhas N. VERIFIED CUSTOMER
Nice service very quick and liked that the technicians sent in the videos of the inspection and the report