It took almost 2.5 hours to complete my scheduled 20k mile maintenance even though there was no unexpected maintenance required. The only notification I got was after more than 1.5 hours of waiting saying it should only take 15 more minutes, but it took almost another hour.
6/27/2025
Leanne B. VERIFIED CUSTOMER
Excellent service experience.
6/27/2025
Charles S. VERIFIED CUSTOMER
Kate did an excellent job and greeters were good
6/26/2025
Donald F. VERIFIED CUSTOMER
None
6/26/2025
Carl S. VERIFIED CUSTOMER
All I asked is for a callback, I removed the negative review u til I spoke to someone. Since you will not honor my request I am going to rewrite the review, have the remaining work done elsewhere and most likely file a complaint with the BBB
6/26/2025
Kristen M. VERIFIED CUSTOMER
I came in because a check engine light came on that visit your dealer. I was told a sensor had gone bad and needed to be replaced which I approved. After waiting 4 hrs for the work to be done, as I exited the parking lot, the same check engine light came on. My attendant had left, someone else had to flag down the technician and came and took my car without addressing me. I waited another hour, was told “the sensor hadn’t been adjusted properly when it was installed’
6/26/2025
James D. VERIFIED CUSTOMER
Good morning,
When I came in to get my inspection I explained to the service advisor, David, that my mileage was under 5000 miles. I was not informed that the emissions test would be done and I would be charged. I was not advised to wait till July 8 since I purchased the truck at your dealership on that date per the advisor after I questioned why it was done. After getting home I called your service department and explained to Amanda, and she confirmed that I should have been advised to wait 13 days so that the emissions test would not need to be performed. Also, in past years when I had an emissions test done I received a print out on it with a mechanic’s signature that performed the test. I did not any document on it.
I asked to speak with the manager, and had to leave a message for Tony to discuss what happened at approximately 12 noon. I never received a call back. I feel that I should have been advised to reschedule the inspection if it was necessary. I am retired and on social security, with limited income.
Thank you,
Jim Doyle
6/26/2025
Estrella V. VERIFIED CUSTOMER
Bill was very nice. I love that I was asked before they did the job that needed done with the estimated cost so no surprises on the bill
6/26/2025
Daniel B. VERIFIED CUSTOMER
Very efficient the time she said it would take was tight on and the waiting area is nice
6/25/2025
Colleen V. VERIFIED CUSTOMER
I will complete the survey when I receive it.
6/25/2025
Leslie T. VERIFIED CUSTOMER
Michael provides straightforward, solid customer service. Even the staff who greet you when you drive into the service queue are friendly and courteous. The one and only off-putting thing for me is I unequivocally do not want trade-in, upgrade-your-car emails or texts. Smacks too much of the slick-car-salesperson stereotype. I like my car. It's why I maintain it If and when I want or need to switch vehciels, that's the apprropriate time for ME to reach out. Not vice versa.
6/25/2025
Robert M. VERIFIED CUSTOMER
Friendly and professional! Answered all my questions and kept me updated on my vehicle status.
6/25/2025
Norman M. VERIFIED CUSTOMER
Not yet fir appraisal,, need to keep my car fir awhile
6/25/2025
Terry C. VERIFIED CUSTOMER
Great efficient timely service with explanation of each service and cost.
6/25/2025
Jackson G. VERIFIED CUSTOMER
No bs. I moved up from WV so I was anticipating there being an issue covering my 5k mile service. Advisor didn’t need anything from me except my keys. I had to get to work by 9am and I was little worried when a bunch of old people who had all day were in front of me. They still managed to get it serviced in time and get me on my way before work. Will use Michael again.
6/24/2025
Rita P. VERIFIED CUSTOMER
All went well. Thanks.
6/24/2025
James W. VERIFIED CUSTOMER
I reviewed my bill when I got home and noticed that the bill was again being billed to a James Daniel Walsh which has been listed on my account since this individual purchased a 2015 RAV 4 and apparently your sales department placed his automobile on my account. I have discussed this issue several times with your customer service department and was told that the error would be corrected. Apparently not. My address is 211 Ennerdale Lane, Pittsburgh, PA. 15237
My visit was excellent. The people from your sign in guy to Michael was pleasant, professional and extremely helpful and friendly. I have always had a great experience for the many years that I have been taking my vehicle for service.
6/24/2025
Ronald H. VERIFIED CUSTOMER
Kate was super nice and got my car done within the time she said it would take