My first disappointment came from purchasing a brand new vehicle and having it in for a major repair after only 3,000 miles. The vehicle was disassembled entirely before realizing the part was not ordered. Basically unnecessarily sat for an entire weekend because of this. Other than taking longer than expected the vehicle seems to be running well for now. Hopefully this was a one off and not an indication of a vehicle that will continue to have issues. The communication by text is nothing but frustrating but at least messages were responded to quickly. Updates about repairs and notification for pick up should be done via a phone call. The purchase of the vehicle with the salesman couldn’t have been easier.
10/24/2024
Joseph Z. VERIFIED CUSTOMER
Josh is always kind and considerate. Took good care of us.
10/24/2024
Lynne F. VERIFIED CUSTOMER
Good service
10/24/2024
Dotty H. VERIFIED CUSTOMER
Samantha is wonderful! Her customer service skills are awesome, she is extremely knowledgeable, keeps you informed the whole time, very pleasant, and a pleasure to deal with. Thank you Sam!!
10/24/2024
Kimberly A. VERIFIED CUSTOMER
Josh was wonderful
10/24/2024
Robert S. VERIFIED CUSTOMER
Took too long. Service coordinator should not give out cell numbers to customers. Totally inappropriate
10/24/2024
Robin M. VERIFIED CUSTOMER
Sam was wonderful!!! However I took my vehicle in because my hatch was not opening properly. No sooner got it home and the same thing occurred. Also there was a scratch on the rear passenger side and my van was returned very dirty. I had to take it through the car wash twice
10/23/2024
Christine K. VERIFIED CUSTOMER
Have always had a positive experience at Shorkey and this trip was no exception.
10/23/2024
Christian D. VERIFIED CUSTOMER
Very efficient service.
10/23/2024
Christopher H. VERIFIED CUSTOMER
Like the new video info system
10/23/2024
Raymond I. VERIFIED CUSTOMER
Prompt and courteous treatment
10/23/2024
Richard J. VERIFIED CUSTOMER
Amidst an impending move David did a great job getting me in and out within a few hours. Really appreciate his concern for my needs and time constraints.
10/23/2024
Cindy C. VERIFIED CUSTOMER
I was very pleased with Kate.
She articulated very well as to my situation. She seems like a sweet, pleasant person.
10/23/2024
Marcelo I. VERIFIED CUSTOMER
Samantha went beyond customer service and answered my questions and concerns about my truck issues , the only down side of this is that my truck still having some problems since I purchased 4 months ago and is hard for me to believe this is brand new 2024 truck , I’m starting thinking of trading this for different model thought , bluethtooth not syncing with my phone now , air bottom on dashboard not working etc only if I reset it etc
10/23/2024
Clyde K. VERIFIED CUSTOMER
Everything was easy
10/23/2024
Jerolyn L. VERIFIED CUSTOMER
Appt time was behind and had to wait over 2 hours for just a tire rotation.
10/23/2024
Jacob D. VERIFIED CUSTOMER
I had made an appointment for 1pm to have my car inspected. Upon arrival, I was warned that there was a 2 hour wait before my car was even going to be looked at. Since I had made babysitting arrangements and drove the 30 minutes, I decided to wait. It became apparent through listening to other customers that the branch was testing a new system that day and that’s why they fell behind. It would have been helpful to be warned of that before making the appointment. Since I have an infant and limited babysitting, it would have been nice to maybe pick a different day. I didn’t leave until about 5pm. The staff was friendly and helpful, being a part of a new system testing was terrible. I left tired and hungry and came home to a fussy infant that I wasn't expecting to be away from for so long.
10/22/2024
Ashley F. VERIFIED CUSTOMER
I scheduled an appointment 3 weeks ago for my 20,000 mile service/oil change. I arrived and the guy highlighted my name and told me to go inside that I was with Kate. She and 3 other advisors could not find my appointment. She asked if I had a confirmation email. I showed her 2 both actually sent from her and a text message confirmation. She took my information and told me it would be a hour and a half for the service because the mechanics were backed up. I waited 2 hours to get my car back for an oil change and tire rotation. I don't care that it was free. I would rather pay $80 for a 30 min oil change and tire rotation. During the 2 hour wait, 6 "advisors" all carrying ipads stood around and chatted about life with what appeard to be nothing to do. Clearly you have too many "advisors" and are scheduling way too many appointments that your mechanics can not keep up with. I have another "benefit" available at 25,000 miles. I will not be brining my vehicle back there. The wait times for "service" are ridiculous despite being free. My time is worth more than that.
10/22/2024
Igor T. VERIFIED CUSTOMER
Many thanks !
10/22/2024
Erica F. VERIFIED CUSTOMER
Thank you for today, my car is perfect, thank you for the service, it was wonderful.