Antonio was great poised and clear explained what was going on with my vehicle. I felt heard and understood when voicing my concerns dealing with him. I will certainly recommend any friend, family and/or colleagues to work with you all at Jim Shorkey, because of Antonio’s professionalism!
Kind regards,
-Myleek
11/6/2024
Hysen A. VERIFIED CUSTOMER
Thank you
11/6/2024
Barbara M. VERIFIED CUSTOMER
Great service as always
11/6/2024
Alicia K. VERIFIED CUSTOMER
So thankful for his knowledge!!! He prevented me from getting a new engine! My windshield does have a crack in it but Tony says he will take care of it for me.
11/6/2024
Marian D. VERIFIED CUSTOMER
On the inspection report, there was no second page. No evaluation of my car’s tires, brakes, etc. Also, there were no suggestions of maintenance services from Mr. Kordell that would keep my car running.
11/5/2024
Tanya B. VERIFIED CUSTOMER
When I arrived … I was told I didn’t have an appointment and they couldn’t help me. It was a female i spoke to both times on the phone. 1st call was for regular maintenance. Second call a couple days later was to ad a new tire for I did get a flat. I went through my phone and showed the not one call but 2 calls pertaining to appointments.
Issue …. At first I was made to feel … like I was lying.
I also own a person pleasing business. May I suggest some customer service breifing for your staff.
11/5/2024
Yang S. VERIFIED CUSTOMER
Great!
11/5/2024
Steven D. VERIFIED CUSTOMER
Very fast and thorough. Car was better than new.
11/5/2024
David A. VERIFIED CUSTOMER
Great people great service ????
11/5/2024
Carrie M. VERIFIED CUSTOMER
Sam is a wonderful service writer, always incredibly attentive & accommodating! Recommend her to absolutely anyone, but especially other women. She doesn't push & she's straightforward with telling you what services & repairs are necessary.
11/5/2024
Michael K. VERIFIED CUSTOMER
Other than the huge price for two corrugated paper filters, I cannot find any reason to complain. Everyone with whom I interacted was efficient and courteous. Service was quick and convenient. On the drive home a small plastic cover fell onto the floor on the passenger side in the front. I’ll look to get in back in place in the daylight. This is the best car we’ve ever owned. It will get Toyota service as often as recommended so that it retains that rating at least twice as long as I am required to make payments.
11/3/2024
Taylor Z. VERIFIED CUSTOMER
Sam was amazing! Made our process quick, efficient, and eased all my concerns! Thanks Toyota!
11/3/2024
Denise H. VERIFIED CUSTOMER
This was my first visit as I just bought my vehicle in July. Joshua Rother helped explain how this service center worked. He was courteous and informative.
11/3/2024
Heather B. VERIFIED CUSTOMER
He was professional and honest 5 stars
11/3/2024
JOHN A. VERIFIED CUSTOMER
Samantha is very professional; while being patient and courteous. She does everything within her power to provide the best value to her customers.
11/2/2024
Angelo W. VERIFIED CUSTOMER
25k mile service took over 2.5 hrs to complete, unsatisfactory! Not sure what's going on there but y'all need to figure it out.
11/2/2024
Wanda W. VERIFIED CUSTOMER
Thumbs up on service. I’m thinking about next year this year about trading up depending on if my job contract.
11/2/2024
Robert S. VERIFIED CUSTOMER
While I was not thrilled with my experience.. however, I will say, Antonio worked relentlessly to find out information about my car and warranty. Even reached out to superiors of his to find out if my car was covered and seemingly went to bat for me as if I were him or his immediate family and /or friends. I’m not happy with the fact that the work isn’t covered (even partially) considering the caliber bolt is what caused everything, I believe that Antonio, really knew his information on my car, and customer service was amazing. Thank you!