Michael was amazing today!! He explained everything and was very diligent. He heard a noise during the multicheck part of my appointment. He took me out for show me and explained what it could possibly be. He was so kind and nice. Five stars.
11/9/2024
Kristie H. VERIFIED CUSTOMER
Love the new email service report at pick up mike was very friendly as was all the staff I encountered
11/9/2024
Tricia A. VERIFIED CUSTOMER
Samantha is the best! Extremely polite, helpful, and communicates. Made me feel listened to. Was happy to explain anything I had questions about.
11/9/2024
Joseph Z. VERIFIED CUSTOMER
Kate was very kind and considerate as was Paul the shuttle driver.
11/8/2024
Jose M. VERIFIED CUSTOMER
Great job !
11/8/2024
Daniel B. VERIFIED CUSTOMER
I arrived 30 minutes early for my appointment and was immediately processed. 2:30 hrs later I was done. This seems excessively long for a state inspection and oil change. Not impressed at all.
11/8/2024
Apryl S. VERIFIED CUSTOMER
Michael was great to work with and created a good overall experience
11/8/2024
Staci B. VERIFIED CUSTOMER
Antonio was very helpful and knowledgeable.
11/8/2024
Dom P. VERIFIED CUSTOMER
Very courteous and timely service.
11/8/2024
David D. VERIFIED CUSTOMER
Baised on what was shown in the inspection I can do some work myself. Thank you
11/8/2024
Curtis J. VERIFIED CUSTOMER
Impressed by the new technology such as the video feedback.
11/8/2024
Kathleen C. VERIFIED CUSTOMER
We showed up today to pick up my car. Our “ advisor’” did not show up. We asked if after 30 minutes of waiting if we could have another advisor and we were told that we could not. We left for an hour and returned to no advisor ( Mike) and waited awhile and insisted on help from someone else. The service at Shorkeys has not met our expectations. We will be reluctant to deal with this dealership again.
I would be reluctant to buy another car from Shorkey.
11/7/2024
John B. VERIFIED CUSTOMER
Josh Rother is a treasure.
11/7/2024
Brian R. VERIFIED CUSTOMER
Great service from my advisor from the minute I arrived until the minute I left. I could not have been anymore pleased.
11/7/2024
Patti T. VERIFIED CUSTOMER
Joshua was very personable and professional.
11/7/2024
Melanie B. VERIFIED CUSTOMER
The updates with the videos from the technicians is a very nice feature. All went well!
11/7/2024
Amber V. VERIFIED CUSTOMER
Dave is great. He helped investigate the problem with my vehicle and saw things through. He communicated well to let me know what was going on and the expected wait time. He went out of his way to show me a location in the service waiting where I can do my remote work. I really appreciated everything he did to help me.
11/6/2024
Eugene V. VERIFIED CUSTOMER
I got a text message saying Antonio was my service advisor but I have been quite happy with Sam so I replied that I was staying with Sam.
11/6/2024
Jeri K. VERIFIED CUSTOMER
Josh- I just wanted to take a moment to express my gratitude for the professionalism and thoroughness you’ve shown in servicing my vehicle. Your attention to detail and commitment to making sure everything is in perfect working order gives me peace of mind every time I get behind the wheel.
Thank you for going the extra mile to ensure that everything was done right. It’s a pleasure working with someone so dedicated to quality and customer satisfaction.
Warm regards,
Jeri