The service tech wrecked my new 2025 Tundra pulling it out of the service bay
7/13/2025
Michelle B. VERIFIED CUSTOMER
THREE hours for an inspection!!!
7/13/2025
Roopchand R. VERIFIED CUSTOMER
Very professional and courteous. With reps like her, no customer should be unhappy
7/13/2025
Leon Y. VERIFIED CUSTOMER
Took the time to make sure everything needed was done. Did not push unneeded services.
7/12/2025
Kim K. VERIFIED CUSTOMER
Kate was very helpful and kind. Would absolutely recommend her to anyone.
7/12/2025
Matthew G. VERIFIED CUSTOMER
The wait time was exactly what I was told. The woman who helped me, Kate Young, was friendly, professional, and very helpful!
7/12/2025
Jorge R. VERIFIED CUSTOMER
I appreciate that I was not presented with an upsell. My Highlander just needed and received an oil change and tire rotation. No other service was recommended. That rarely occurs.
7/12/2025
Kelly C. VERIFIED CUSTOMER
I was not told by anyone that there was a 150.00 fee to evaluate oil leak. I spoke to 3 people in this process when setting up:dropping off my car and not one person ever informed me that I would be charged this money just to evaluate this. The car is already being looked at for other routine maintenance and to charge 150 diagnostic fee (and not tell the customer this!) is a gouge.
7/12/2025
Debra B. VERIFIED CUSTOMER
Bill was great. Very friendly. I also appreciate the technician ,Anthony, that worked on my car.
7/12/2025
Dave B. VERIFIED CUSTOMER
Bill was kind and helpful. Much appreciated.
I’m sure this has nothing to do with Bill, but there was a cigarette **** on our floor board which was disappointing.
7/12/2025
David M. VERIFIED CUSTOMER
Always treated with respect and kindness.
7/12/2025
Carey N. VERIFIED CUSTOMER
Communication was thorough. All points talked about were completed. Felt very secure and safe driving away with my vehicle. This has been a much more positive experience than I have had going to other auto shops. Thank you!
7/12/2025
Qiana P. VERIFIED CUSTOMER
The oil maintenance indicator will not go off.
7/12/2025
Christopher H. VERIFIED CUSTOMER
Was happy with the informative service
7/12/2025
Darlene B. VERIFIED CUSTOMER
All excellent
7/11/2025
John H. VERIFIED CUSTOMER
None at this time.
7/11/2025
BARBARA G. VERIFIED CUSTOMER
Everyone was very cheerful
7/11/2025
Brandon M. VERIFIED CUSTOMER
appreciate bill ellis pointing out that i need to get my new tires on soon. car wash was unexpected but nice to get a free wash. And the efficiency of completing the work was taken into account by Mr Ellis. I had a long commute to work after the appointment so it was nice to get out quickly. And he didnt try to up-sell me very expensive tires. i did not appreciate that last time i was in.
7/11/2025
Deb S. VERIFIED CUSTOMER
I would appreciate it if someone could call me. I was in for a 15000 Mile check up and got a 20000 check up. I bought a maintenance contract when I bought my car, so why was Michael saying those only last 2 years and I could buy another one for two years? I need to clarify my maintenance contract with Toyota, please.
7/11/2025
Harry C. VERIFIED CUSTOMER
I have been satisfied for the many years of service to my 2012 Toyota Camry.