So kind as usual.even after nor being in as I was in the hospital and recovery. I feel like they got my service back on track. And today after discovering something in my tore the evening before my appointment. They added into my serviceno problem and took care of my concern
8/21/2025
Patricia L. VERIFIED CUSTOMER
David was professional, knowledgeable, and helpful.
8/21/2025
Dalton P. VERIFIED CUSTOMER
Thanks bill
8/21/2025
Elaine E. VERIFIED CUSTOMER
I will complete the survey once I receive it. Thank you.
8/21/2025
Paul D. VERIFIED CUSTOMER
I am satisfied with everything. I need to make an appointment soon for front disc brakes, and front rotors.
8/21/2025
Terry G. VERIFIED CUSTOMER
The service was fine. But it didn’t remedy the problem. I have the same problem a few hours after I got home.
8/21/2025
Michael F. VERIFIED CUSTOMER
He was extremely helpful kind and courteous and went above and beyond
8/20/2025
Santiago B. VERIFIED CUSTOMER
Good service, but I don’t know why the information of my vehicle is not updated at CarFax, it shows a price that’s it is not accurate with my car. When I bought the car, they told me that if I do the car maintenance with Toyota you will update the information to keep the value of the vehicle current.
8/20/2025
Zachary K. VERIFIED CUSTOMER
Brought my vehicle in for an inspection, and the vehicle was failed for a windshield crack. The same windshield crack that was present when the vehicle was inspected by Shorkey last year, with no changes in size or location of the crack. It was passed by Shorkey in 2024 without issue, and when I questioned why it was failed this time Bill stated “There’s a new guy doing the inspection.” The explanation for the inconsistency in service and inspections was lackluster and no additional solutions were provided. Shorkey and Bill were unable to provide a consistent and acceptable service, and I’m disappointed in the overall experience.
8/20/2025
Elaine L. VERIFIED CUSTOMER
Completely Satisfied
8/20/2025
Danielle P. VERIFIED CUSTOMER
I dropped off my car to have the TPMS light inspected. Bill called me after the diagnostic test and informed me that the issue wasn’t covered under the Gold Certified Toyota warranty, claiming the parts were aftermarket and not genuine Toyota.
To clarify, I spoke with the salesman I purchased the vehicle from. He consulted with a technician at his service center and confirmed that the issue should absolutely be covered under the Gold warranty. When I relayed this to Bill, his response was dismissive: “That’s something your dealership would have to deal with. It wouldn’t be fair to make my service center pay for what your dealership should have taken care of.”
There was a clear lack of empathy and zero ownership of the situation. No effort was made to double-check or collaborate on a solution. If I return and am told I’ll be working with Bill, I will immediately request someone else.
To make matters worse, the parts in question turned out to be genuine Toyota parts—and the issue was, in fact, covered under warranty. But that only happened after I had to escalate the situation and essentially make a scene to get someone to take me seriously.
8/20/2025
Geoffrey H. VERIFIED CUSTOMER
…
8/20/2025
Joseph K. VERIFIED CUSTOMER
Bill was great and knowledgeable with his service. When he didn’t know something pertaining to my service, he promptly found a colleague who did to show him through the steps. He was also very approachable and friendly! I would definitely go to Bill again when I need service on my vehicle!
8/20/2025
Christy O. VERIFIED CUSTOMER
Toyota is the brand I trust most! Love my RAV4
8/19/2025
Anthony D. VERIFIED CUSTOMER
Service was thorough and timely
8/19/2025
Nick M. VERIFIED CUSTOMER
Smooth transaction
8/19/2025
J P. VERIFIED CUSTOMER
We left specific instructions in an online message prior to the date of the appointment, specifying that we wanted tire alignment and had a $15 coupon for online service and parts. We know the message was received because it’s printed right on our invoice, but the information was ignored. We should have addressed this at pickup but are sharing it now for your information. We have come to expect some degree of frustration any time we have our vehicles serviced at Jim Shorkey, and unfortunately this time was no different.
8/19/2025
Geraldine T. VERIFIED CUSTOMER
Love the job Kate does. She’s competent, helpful and professional.
8/19/2025
Christine S. VERIFIED CUSTOMER
I absolutely love requesting Kate! She is very personable and will listen to your concerns instead of trying to dismiss you like other service members. I had went to Sam prior to Kate there is such a turn over. I hope she stays I really really like her!