Jim Shorkey Toyota Auto Repair Service

I scheduled an appointment 3 weeks ago for my 20,000 mile service/oil change. I arrived and the guy highlighted my name and told me to go inside that I was with Kate. She and 3 other advisors could not find my appointment. She asked if I had a confirmation email. I showed her 2 both actually sent from her and a text message confirmation. She took my information and told me it would be a hour and a half for the service because the mechanics were backed up. I waited 2 hours to get my car back for an oil change and tire rotation. I don't care that it was free. I would rather pay $80 for a 30 min oil change and tire rotation. During the 2 hour wait, 6 "advisors" all carrying ipads stood around and chatted about life with what appeard to be nothing to do. Clearly you have too many "advisors" and are scheduling way too many appointments that your mechanics can not keep up with. I have another "benefit" available at 25,000 miles. I will not be brining my vehicle back there. The wait times for "service" are ridiculous despite being free. My time is worth more than that.

Many thanks !

Thank you for today, my car is perfect, thank you for the service, it was wonderful.

I greatly appreciate that I was comped for my tire rotation!!! However, never should a customer have to sit for 2 1/2 hours for this service and I am glad I did not get charged. The men were all very professional and kind and I will always bring my RAV4 here.

I've always enjoyed the experience there, as much as anyone can, waiting for their car to be ready. Mr. McGinley was very helpful and I believe he cared well for me any my needs.