Jim Shorkey Toyota Auto Repair Service

I no longer trust you

My blind spot notification is still going off constantly. I came in to get that to stop

Dave was great and explained everything to me that needed to be done. He went above and beyond a few days later when I had an issue with my car and needed to be seen right away. He was a HUGE help! I’m very satisfied with his help as my service rep.

Kate was very knowledgeable and helpful! Her communication throughout my visit was excellent! The service team was efficient and had my car finished with minimal wait time.

I was happy and impressed to see the real time video explaining my car service. I never bothered to look at it before; going forward I will. Thank you.

Easy and professionally handled process.

Everything went really well today. All my questions were answered and I was out of here in a timely basis. You guys did a great job.

Kate was great! Don't loose her!

Way too expensive for a simple oil change. I used to receive coupons for x amount of dollars off and it was affordable. I will do it myself from now on . $105.00 dollars for oil change is absurd.

It took me a long time to convince your people that they broke something while fixing my truck

Replaced my water pump and now my AC does not work.

Bill does a great job. He is friendly, professional, and is welcoming.

It appears that someone from Toyota who was driving my car backed into something as I have 2 dents on my bumper and a scuff on my hatchback … I did not have this prior to dropping off my vehicle

Everyone was courteous and helpful. The problem with my radio persists and occurred again this evening. Nobody’s fault but I hope we can get this problem resolved when I come back in a few weeks for my scheduled service check up. Thanks for trying today, though. ????

Bill Ellis was polite and provided outstanding service. Thank you!

I am writing to express my disappointment with the service experience I had on July 17. I dropped my vehicle off at 6:00 AM that morning with clear instructions for an inspection, emissions testing, an oil change, new tires, and completion of any outstanding recalls. I didn’t receive any communication until 1:30 PM, when I was informed that the recalls might take additional time and the vehicle may need to stay overnight. I asked if it was possible to complete the work the same day, and was told I would receive a follow-up update around 4:00 PM. Unfortunately, I did not receive any further communication. By 4:30 PM, I began calling, but was unable to reach anyone. I also sent a text with no response, and continued trying to call multiple times between 5:00 PM and 6:00 PM—again, with no answer or update. This lack of communication left me without a vehicle and no clear understanding of the status of my car. I had made arrangements based on the assumption I would have my car back that evening, including being able to get to my job downtown the next day. I eventually received a text the following morning stating that work on the vehicle had started around 6:15 AM. While I understand that service timelines can change due to recall work, the absence of timely communication created a very stressful and inconvenient situation. I hope you can take this feedback seriously and improve communication protocols moving forward, particularly when a vehicle might require an extended stay or when promised updates are missed.

Bill was a pleasure to work with, kept me updated every step of the way.

The wait for an oil change was entirely too long given that I had an appointment

Everyone was helpful, courteous, and professional. Michael, appreciate your patience and a copy of my up to date insurance card

My service advisor was great. She is good at her job.