Josh was thorough and communicative and coordinated a timely shuttle service with Paul (who was also great) so I was able to get an appointment in while my car was being looked at.
1/17/2026
Blake G. VERIFIED CUSTOMER
Sam was excellent to work with.
1/17/2026
Robert R. VERIFIED CUSTOMER
friendly professional service
1/17/2026
Aryan A. VERIFIED CUSTOMER
Very friendly and courteous. Kept me informed and updated on vehicle service.
1/17/2026
Adrianna C. VERIFIED CUSTOMER
Love the web-based updates where I was able to approve additional services immediately rather than waiting for Samantha. Samantha was also amazing and answered all my questions.
1/17/2026
Kim K. VERIFIED CUSTOMER
Sam was good and it wasn’t her feint but the service people did not get the wind wiper on right. It still is not on tight it still flaps when the drive side
Window wiper is not properly on right and your service people if not know why. Please advise.
Kim K
1/16/2026
Dominique K. VERIFIED CUSTOMER
I had my car in for an oil change last week and then to get new tires this week. Both times I had to wait an absurd amount of time. 2 and a half hours for the oil change, and 5 hours for the tires. I wasn’t too happy about that. However Amanda made up for the annoying experience by going above and beyond by taking some things off my bill and just being super kind to make up for the long wait. She’s the only reason I’d keep coming back since having these bad experiences.
1/16/2026
LESLIE H. VERIFIED CUSTOMER
Samantha was great and very helpful and informative. I had a few questions on my previous recall and she was very helpful.
Paul the courtesy driver was also very cordial and friendly. We appreciated his help.
1/16/2026
Andrew S. VERIFIED CUSTOMER
Service received was good. Car washed afterwards which was appreciated. Price reasonable for oil change and tire rotation. Service rep, Samantha, always great to work with. She is pleasant, knowledgeable, and gets you in and out quick.
The guys who greet you and get you in the service bay in an organized manner are good too. Thanks
1/16/2026
ROBERT C. VERIFIED CUSTOMER
Samantha was very good
1/16/2026
Marcella R. VERIFIED CUSTOMER
Free state inspections with your new car is fraud.
Your reception room was freezing today 1/15.
You should be more concerned with your customers
who are older (I’m 75) & waiting 1 hr 40 min in a cold
room is totally unacceptable. Going to my usual mechanic
for future inspections.
1/16/2026
James M. VERIFIED CUSTOMER
Thanks again Josh
1/16/2026
Charles E. VERIFIED CUSTOMER
Happy with the service.
1/15/2026
Charles W. VERIFIED CUSTOMER
Well done
1/15/2026
Jacob G. VERIFIED CUSTOMER
Thanks!
1/15/2026
Judy C. VERIFIED CUSTOMER
I appreciated the knowledgeable service and extra detailed information about my car that I would not have gotten anywhere else. Plus it was nice to get into a clean car at least on the outside.
1/15/2026
Dotty H. VERIFIED CUSTOMER
Samantha awesome! She takes care of everything.
I’m not ready to trade in my car. When I do it will be another Rav 4 for sure!!
1/15/2026
Renee S. VERIFIED CUSTOMER
Excellent service! Kept me informed and she was courteous.
1/15/2026
ERIK D. VERIFIED CUSTOMER
Samantha Schopper provides absolutely top notch service every time. Samantha makes me keep using Jim Shorkey Toyota for all my auto needs. She is a great asset to your business.
1/14/2026
Malinda K. VERIFIED CUSTOMER
My windshield washer fluid light came on before entering the dealership and came on again after picking up my vehicle from the dealership. My bill stated all fluids were checked and added as needed. That statement was obviously not accurate. I know windshield washer fluid is not a major item, but makes me wonder about all of the other fluids and/or checks.
I did contact Sami and she was great. She apologized (even though it was completely out of her control) and immediately offered to fill the fluid.