Mike was great to work with - very knowledgeable & helpful. We discussed my options and I was confident in the choices that I made for necessary repairs as well as a few preventative maintenance items.
3/14/2026
Ann C. VERIFIED CUSTOMER
It was a good experience & took less time than I was expecting.
3/13/2026
Eugene P. VERIFIED CUSTOMER
He was so helpful and straight forward. Will request him for next service visit.
3/12/2026
MATTHEW M. VERIFIED CUSTOMER
Service took much longer than I was advised when scheduling and also longer than service representative advised me at checkin. This caused a significant problem for me. While it is not specifically Kate Youngs fault, my experience today will cause me to look elsewhere for future service needs.
3/12/2026
Ann M. VERIFIED CUSTOMER
I am so glad that Ryan is back as a service advisor at Toyota! He is very customer-focused and gives top-notch customer service! He explains things very well, is friendly, and attentive to all the pertinent details. I would recommend him as a service advisor to everyone and he greatly adds to the positive image of Jim Shorkey Toyota!
3/12/2026
Judith D. VERIFIED CUSTOMER
Ryan was excellent, I hope that he assists me when I visit in the Fall for my yearly inspection. So knowledgeable, helpful…great service.
3/12/2026
LENORA L. VERIFIED CUSTOMER
Ryan was excellent…was treated well and fixed my auto problem , I would recommend
3/12/2026
Duane G. VERIFIED CUSTOMER
Kate was fantastic
3/12/2026
Emily S. VERIFIED CUSTOMER
Grateful for the shuttle over to lunch while I waited. Service was clearly communicated and I didn’t feel pushed into unnecessary things
3/11/2026
Carol V. VERIFIED CUSTOMER
Ryan was great very professional yet personable
3/11/2026
MIKE G. VERIFIED CUSTOMER
Good job! MG
3/11/2026
Karen V. VERIFIED CUSTOMER
Great service today! Thanks
3/11/2026
Whitney B. VERIFIED CUSTOMER
Samantha is great she's very helpful
3/11/2026
Jesse T. VERIFIED CUSTOMER
Roy was very personable,knowledgeable and I enjoyed talking with him. That's very important because I don't like feeling that I'm asking too many questions, or that I'm bothering anyone. He also gave me valuable information about my tires when I was informed that one of them may need minor repair work. Thanks Roy.
3/11/2026
Rita M. VERIFIED CUSTOMER
I was most grateful with the way I was treated by Mike. He was so friendly and willing to answer all of my questions concerning my vehicle. In previous years, I must say that service was not the friendliest in the world, but Mike is a perfect representative of someone who makes the customer feel welcomed and valued.
I was also appreciative of how I was greeted by the gentleman who welcomed to me as I pulled into the service area. Also, very friendly and helpful.
3/11/2026
Lauren H. VERIFIED CUSTOMER
Wonderful as usual
3/10/2026
Vincent S. VERIFIED CUSTOMER
I feel the did a good job letting me know how long it takes for the service!