My whole appt went smooth and as expected handled with the most professional attitude!
2/11/2026
Carrie W. VERIFIED CUSTOMER
Samantha is an excellent service advisor. I always find myself satisfied with the care I receive. Thank you so much Carrie W
2/11/2026
Brian C. VERIFIED CUSTOMER
Ryan was tremendous. Very polite, welcoming, explained everything clearly, and answered all my questions. Job well done!
2/11/2026
Sandra M. VERIFIED CUSTOMER
We appreciatte to Staff , but before This appoinment I not feeling good , so somebody atienden to tareas my Vehículo, was no nice .
2/11/2026
Meghan P. VERIFIED CUSTOMER
Everyone at this facility is knowledgeable and very helpful in all aspects. I am always impressed with their work. Thank you, Ryan!
2/11/2026
Mark K. VERIFIED CUSTOMER
No one believed my tailgate did not work on my first visit. I had to schedule a second visit. And then the parts were shipped to the wrong dealer leaving me without a vehicle for 4 days. Very inconvenient.
There should be a loaner vehicle offered for vehicles that cost this much. The staff was very kind. Your policies are not.
2/10/2026
Ian B. VERIFIED CUSTOMER
Thank you for replacing the tire on such short notice.
2/10/2026
David K. VERIFIED CUSTOMER
Outstanding
2/10/2026
Matthew H. VERIFIED CUSTOMER
I am very satisfied with the service management and attentiveness to the vehicle and myself. Technician took time to correct matters and drive with me. Dealership compensated me for the troubles with key service and are pleasant and patient to deal with. I intend to continue doing service at Shorkey.
The matter with the vehicle pulling right (steering wheel off center to left to drive straight) unfortunately returned. Similar to before, this seemed to happen after engaging 4wd for a longer duration than briefly tested. Couple weeks ago with the big snowstorm, I then noticed the wheel position and right veer returned. It is not as bad as before but noticeable and needs attended to while driving roads. Perhaps if Shorkey is willing, it can be examined again and aligned/troubleshoot. I do have an appt scheduled in March for rear brakes and rotors.
2/9/2026
Venu S. VERIFIED CUSTOMER
Great as always
2/8/2026
Nicholas S. VERIFIED CUSTOMER
She was great
2/8/2026
Shannon R. VERIFIED CUSTOMER
As usual, the work was courteous and efficient
2/8/2026
Michael M. VERIFIED CUSTOMER
I actually completed the manufacturer’s survey and provided high ratings. I was honest in sharing that I haven’t been to a dealership service department in years due to prior negative experiences. That said, working with Ryan was truly refreshing. He made the experience positive, took the time to help, and genuinely changed my perspective. Because of him, I feel more hopeful and confident about working with a dealership service department moving forward.
2/7/2026
Charles M. VERIFIED CUSTOMER
Mike McGinney was excellent!!!
2/7/2026
James K. VERIFIED CUSTOMER
Always fair, honest and knowledgeable
2/6/2026
Thomas P. VERIFIED CUSTOMER
Just nice people.
2/6/2026
Nathaniel C. VERIFIED CUSTOMER
Great job!
2/6/2026
Lauren S. VERIFIED CUSTOMER
I have been coming to Toyota for years and have bought 10 cars from them. I’m always pleased with my service experience however this last visit was above and beyond the rest! I showed up for my inspection of course without the proper paperwork as I always tend to do and Bill and his neighbor with the amazing pink keyboard acted kindly and quickly to get me all set and squared away so I could still get to work on time even though it was my fault I was ill prepared! They made me feel at ease and did not make me feel as though I was a bother! Thank you so much for helping pick up my slack when you didn’t have to go out of your way! Bill thank you so much! 100/10 recommend this service center!
2/5/2026
Joseph K. VERIFIED CUSTOMER
This was one of the best experiences I have had with a dealership.I am a first time buyer with Shorkey and am very satisfied with all departments. Samantha was very helpful and thoroughly explained all steps.
2/5/2026
Lucas F. VERIFIED CUSTOMER
Ryan did great the vehicle was in great condition and all the services he had done where great