Bill was exceptional. I have been to the Jim Shorkey service department many times and Bill was one of the best service reps I have dealt with. He does a great job.
2/14/2026
Jason D. VERIFIED CUSTOMER
Fantastic customer service.
2/14/2026
Anthony D. VERIFIED CUSTOMER
Kate was tremendous to work with and fix the issue that occurred with a bad oil change service I had.
2/14/2026
Marianne L. VERIFIED CUSTOMER
The coffee machine is dangerous! Could get burned trying to get it out!
2/14/2026
Shada W. VERIFIED CUSTOMER
Amanda was great; however, my complaint is about the service quality.
Three months ago, you replaced the brake pads and resurfaced the rotors. Since then, I have consistently experienced steering wheel vibration when lightly applying the brakes at speeds above 40 mph.
When I brought the vehicle in today to address this issue, I was told that the rotors now need to be replaced. If the rotors required replacement, that should have been clearly identified and communicated three months ago rather than resurfaced.
As a result, I paid for rotor resurfacing, and now—only three months later—I am being told they must be replaced. That raises serious concerns about the quality of the prior service and the resurfacing work performed.
Given this experience, I am not comfortable replacing the rotors at your service center. Brake components are directly related to driving safety, and this situation reflects poorly on the workmanship and quality control of the previous repair.
This is extremely disappointing and, frankly, unacceptable for safety-critical service
2/14/2026
James B. VERIFIED CUSTOMER
Perfect day, thank all of you!
2/13/2026
Anthony D. VERIFIED CUSTOMER
I have oil leaking from my truck after oil change
2/12/2026
Roberta H. VERIFIED CUSTOMER
Overall I was very happy with the service provided by Samantha. And the car was done sooner than expected.
2/12/2026
Jennifer M. VERIFIED CUSTOMER
I am blown away by Samantha Schopper's kindness. She fit me in at the very end of the day and was wonderful in explaining everything to me. I hope she gets a raise!
2/12/2026
Jeffrey L. VERIFIED CUSTOMER
Mike was very helpful and answered all of my questions. He explained things well. An area for improvement for the service would be the following: I had a 230 appointment, I arrived at 315. I left at 4pm. The only thing that needed done was changing out 2 bulbs in the left front headlight. I thought that an hour and a half was a very long time to wait particularly with an appointment scheduled.
2/12/2026
DANIEL Y. VERIFIED CUSTOMER
Ms. Schopper is a fantastic service advisor. Her expertise and professionalism is second to none
2/12/2026
Joseph Z. VERIFIED CUSTOMER
Very kind and courteous. Used the shuttle service and the driver was also very nice.
2/12/2026
Gi F. VERIFIED CUSTOMER
Great experience
2/12/2026
Dustin C. VERIFIED CUSTOMER
Sami was amazing and her and the techs actually listened to me. I’ve had some bad service advisors before, but Sami rocks and is super responsive! She deserves a raise and I’ll probably request her moving forward because she gets **** done!
2/12/2026
Augustine D. VERIFIED CUSTOMER
Everyone was helpful and very professional. Very positive experience.
2/12/2026
Donnie H. VERIFIED CUSTOMER
She was great! Got me in and out even though the toyota app didn't put my appointment through. So good experience! But the toyota app might need some work...thanks!
2/11/2026
Mike H. VERIFIED CUSTOMER
Mr. Mike H
2/11/2026
Tonya R. VERIFIED CUSTOMER
Samantha is the best when it comes to customer service and satisfaction. Her professional style, and effort to meet customer expectations is appreciated. The young man that serviced the vehicle and narrated the video was exceptional. What a great idea!! I have had nothing but a Toyota since 2001. Thank you Samantha.