I made the appointment because wheel shakes at 50 to 60 MPH. I asked that spin balance and alignment be checked. Shorkey aligned the vehicle but I see no mention that spin balance was checked. Problem remains.
4/15/2026
Shawn Z. VERIFIED CUSTOMER
Mike was great. Very professional and courteous.
4/15/2026
Wally B. VERIFIED CUSTOMER
Bacon, ask Ryan
4/15/2026
Mark R. VERIFIED CUSTOMER
Roy was great no problem there. Had an oil change, but the maintenance warning continues to come up even though I had one of greeting guys go through the menus to turn it off.
4/14/2026
Mary Ann. VERIFIED CUSTOMER
Bill made check in easy and Kate had the paperwork ready for me to sign at pickup
4/14/2026
Nadine B. VERIFIED CUSTOMER
This was my first encounter with Roy! Roy was extremely professional and knowledgeable. Roy thoroughly reviewed my previous service history and suggested the "next course of action". I love my Toyota CHR and I love the "service" I always receive from your talented personnel! Thank you Roy...Job Well Done!
4/14/2026
Tristan T. VERIFIED CUSTOMER
Kate was nice, professional and made the service experience very pleasant.
4/14/2026
Jason L. VERIFIED CUSTOMER
Sam is fabulous, communicates very well and kept me up to date with the service in my vehicle. Could not ask for a better advisor during my time for the service . 10/10 ⭐️⭐️⭐️⭐️⭐️
4/14/2026
Edward S. VERIFIED CUSTOMER
Mike always is friendly and professional. He is always knowledgeable. He is an asset to your company.
4/14/2026
George C. VERIFIED CUSTOMER
Fast efficient and always kept appraised of progress. Nice work!
4/13/2026
Michael B. VERIFIED CUSTOMER
Kate is always very friendly, knowledgeable and recommends the best options for service. She has earned my full trust. She's a keeper!!
4/13/2026
Ron G. VERIFIED CUSTOMER
Roy could not have been nicer and is a credit to Shorkey Toyota.
4/12/2026
Patricia T. VERIFIED CUSTOMER
I am furious!!! About 2-3 miles after leaving the service center a warning light/alarm came on the dashboard warning me of low oil pressure & to turn around & go back to the center. It was past 5:00, the center was closed. I continued home & arrived safely. I will not be able to use the car to participate in my usual Sunday activities including missing my grandson’s home opener baseball game. I expect to hear from you on Monday.
4/11/2026
Giselle M. VERIFIED CUSTOMER
I have been taking the 2012 Rav 4 to you guys for years and I always get excellent service at a fair price.
4/11/2026
William M. VERIFIED CUSTOMER
Kate’s communication was outstanding and the service was prompt and efficient.
4/11/2026
Clinton E. VERIFIED CUSTOMER
Excellent service
4/10/2026
Larry C. VERIFIED CUSTOMER
Nice guy, straight to business, seemed very knowledgeable and a proper representative for any company.
4/10/2026
Jay C. VERIFIED CUSTOMER
Good service and fast
4/10/2026
Peggy E. VERIFIED CUSTOMER
Samantha is the best! She serves the customers kindly, expertly and is always so friendly. She is a wonderful and knowledgeable ambassador of the Jim Shorkey Toyota brand. The technician team does a great job.
I’m a raving fan of your dealership and your team.
Peggy E
4/10/2026
Delia K. VERIFIED CUSTOMER
In the end, Kate was great, she facilitated service in a timely manner. When I arrived, however, the greeting and intake procedure was botched with a lack communication about what service was being done and how long it would take. My contact info wasn’t in the system somehow and so all of the text communications went to my spouse who was at work elsewhere.