The leather inside my door was dirty. Asked a gentleman at the drop off point if he had anything to clean it off. He said it looked like oil and tried wiping it with a paper towel which didn’t help. I got my own cloth to clean it. After leaving I noticed marks all over the dashboard and a black mark on the interior near the ceiling (likely from putting a new oil change reminder sticker on the window). Also the “maintenance required” message was not reset. I understand these are not major things, however, I expect my car to be returned in the same condition as when I dropped it off.
3/3/2026
Jennifer L. VERIFIED CUSTOMER
Very friendly and helpful. Mike explained everything that was needed, and with details on when they should be done.
3/1/2026
Ashley D. VERIFIED CUSTOMER
When i arrived for an oil change my service adviser told me I wasn't due for an oil change, I pushed back because I've basically been getting them every 5-6k miles and no one has previously said anything. When I said the sticker said I was due for an oil change, the advisor said it was just a scheduled service reminder sticker. I can prove that was incorrect because I insisted on the oil change, and then the service tech never changed the sticker, so it's still on the window. My advisor at one point asked if this was my first toyota. Check your records people, there is an 07 prius on our customer profile, so you tell me. I won't be answering any further contact about this because I'm not wasting my time, but needless to say, I would like a different adviser next time.
3/1/2026
Adam K. VERIFIED CUSTOMER
Easy process and everything looks good.
3/1/2026
Layla N. VERIFIED CUSTOMER
Thumbs ????????
3/1/2026
Andrew D. VERIFIED CUSTOMER
The team was incredible. Kate Young gave impeccable service. I was having one of those days where my head wasn’t on straight. She helped me get sorted out and even printed out my new vehicle registration. I can’t say enough how great she was today!
3/1/2026
Rocco R. VERIFIED CUSTOMER
Ryan was great and I appreciate his help and everything he did while helping be check in and check out. My only dissatisfaction is that nothing could be done to identify any issues with my Car Play which frequently fails to connect with my phone.
3/1/2026
Earl B. VERIFIED CUSTOMER
She is a good advisor. She answered my questions.
3/1/2026
Kathy W. VERIFIED CUSTOMER
Sam is wonderful,,a
2/28/2026
Anna M. VERIFIED CUSTOMER
Mike was great. Your service team always makes everything super easy
2/28/2026
Rayna Z. VERIFIED CUSTOMER
Very nice and quick service
2/28/2026
Ben L. VERIFIED CUSTOMER
Bill was the man as he helped navigate with diligence my insurance claim and fix. Very communicative and down to earth. Thank you!
Ben L
2/28/2026
Taylor A. VERIFIED CUSTOMER
Ryan was outstanding.
2/28/2026
Pete L. VERIFIED CUSTOMER
I’m grateful for his having successfully resolved a paperwork problem with my visit.
2/27/2026
Carol J. VERIFIED CUSTOMER
Thank you for providing such great service!
2/27/2026
ALLAN B. VERIFIED CUSTOMER
Bill Ellis was great… very efficient and helpful and courteous. .
2/27/2026
Wendy C. VERIFIED CUSTOMER
Mike was great. Pleasant and helpful. I was impressed with how he treated the older gentleman in front of me with respect and patience. He didn’t rush him and explained everything well. The other staff I came encountered during my visit were all friendly and helpful. Great experience as always.
2/27/2026
David C. VERIFIED CUSTOMER
I cant believe after already paying a premium price for your service you are going to charge your customers an additional 3% for using a credit card. After purchasing 3 cars from your dealership (and planning on purchasing future ones) and having all my service work (amounting to thousands of dollars) done there for 15 years, you have lost a customer. I know you have to pay that 3%, but that is a cost of you doing business. I have never paid a credit card service fee and I never will.
2/27/2026
Nancy T. VERIFIED CUSTOMER
To be honest, your entire staff was excellent!Amanda was the best. The entire group was extremely helpful. I needed a cup of coffee and the nicest man tried to help me. No compliment coffee, I decided to get water. The nicest man who works for you paid for my purchase. Before I left, I had the staff in stitches…FOCUS! They will tell you what it means.
2/27/2026
Shawn V. VERIFIED CUSTOMER
Bill Ellis was fantastic. Spectacular customer service.