The guy who greeted me, Jake I think, was terrific. Mike was also great.
3/17/2026
Harold S. VERIFIED CUSTOMER
Thank you! Outstanding service!
3/17/2026
Elaine L. VERIFIED CUSTOMER
I brought my car in for a routine check up, oil change and tire rotation. Halfway home my dash board lights up tell me my tires need air. I would think that when rotating tires they would check to make sure the tires were properly inflated. Considering the back and front tires have 2 different pressures in them according to the manual. So I had to go around and inflate and readjust the air pressure in my tires. I have never had to do that before. Also there is no sticker placed on my car saying when the oil needs changed again. That was a first also. I have never had service like that from you before. So I was disappointed this time.
3/16/2026
Rick L. VERIFIED CUSTOMER
Pleased with
3/16/2026
Patricia D. VERIFIED CUSTOMER
I think Bill Ellis is one of your better service reps. He is new but his kindness and his willingness to please is a definite improvement in today's auto service stations. Don't loose him.
3/16/2026
Dave C. VERIFIED CUSTOMER
Had car in for mileage, maintenance, oil change and everything went smooth and easy.
3/16/2026
MIGUEL V. VERIFIED CUSTOMER
No terminaron mi falla del carro y estuve un buen tiempo pero quiero que todo salga bien en mi próxima cita
3/15/2026
Michael M. VERIFIED CUSTOMER
There were no issues, and Ryan was helpful and amicable throughout the process.
3/15/2026
Bonnie D. VERIFIED CUSTOMER
Everything went smooth and quick!
3/14/2026
Paul T. VERIFIED CUSTOMER
No comments
3/14/2026
Dakota G. VERIFIED CUSTOMER
Roy was very friendly, clear, and helpful!
3/14/2026
Katherine D. VERIFIED CUSTOMER
Mike was great to work with - very knowledgeable & helpful. We discussed my options and I was confident in the choices that I made for necessary repairs as well as a few preventative maintenance items.
3/14/2026
Ann C. VERIFIED CUSTOMER
It was a good experience & took less time than I was expecting.
3/13/2026
Eugene P. VERIFIED CUSTOMER
He was so helpful and straight forward. Will request him for next service visit.
3/12/2026
MATTHEW M. VERIFIED CUSTOMER
Service took much longer than I was advised when scheduling and also longer than service representative advised me at checkin. This caused a significant problem for me. While it is not specifically Kate Youngs fault, my experience today will cause me to look elsewhere for future service needs.
3/12/2026
Ann M. VERIFIED CUSTOMER
I am so glad that Ryan is back as a service advisor at Toyota! He is very customer-focused and gives top-notch customer service! He explains things very well, is friendly, and attentive to all the pertinent details. I would recommend him as a service advisor to everyone and he greatly adds to the positive image of Jim Shorkey Toyota!
3/12/2026
Judith D. VERIFIED CUSTOMER
Ryan was excellent, I hope that he assists me when I visit in the Fall for my yearly inspection. So knowledgeable, helpful…great service.
3/12/2026
LENORA L. VERIFIED CUSTOMER
Ryan was excellent…was treated well and fixed my auto problem , I would recommend
3/12/2026
Duane G. VERIFIED CUSTOMER
Kate was fantastic
3/12/2026
Emily S. VERIFIED CUSTOMER
Grateful for the shuttle over to lunch while I waited. Service was clearly communicated and I didn’t feel pushed into unnecessary things