They didn’t fix what the truck was in for. I tried the windshield fluid sprayer and it’s worse than it was before. It doesn’t spray up on the passenger side windshield
3/20/2026
Kathleen C. VERIFIED CUSTOMER
Very kind, efficient and honest. Thank you
3/20/2026
Younhea J. VERIFIED CUSTOMER
The service was great as always. Thank you, Kate!
3/20/2026
Robert R. VERIFIED CUSTOMER
Mike was helpful informative and friendly.
3/20/2026
Joseph R. VERIFIED CUSTOMER
My multi point inspection showed that there was corrosion on the battery terminals. I had the technician clean them and I checked the work when I got home. It seemed like the technician rushed to get the terminals clean. The rubber cover to one of the terminals was not put back and the corrosion was all over the the side of the battery and everywhere around it. I had to spend time cleaning it up. I feel like the technician was in a rush to get the job done which concerns me about the quality of work at Jim Shorkey.
3/20/2026
Deborah K. VERIFIED CUSTOMER
The trust is negligible. I asked for the old bearing and the old sensor to be left in my car and it was not. Additionally as I paid an arm and a leg for this repair I do not find it appropriate that Bill call any woman "hun", ever.
3/19/2026
Gregory W. VERIFIED CUSTOMER
Excellent service from Ryan for 3 of our cars this month !!
3/19/2026
Judith P. VERIFIED CUSTOMER
I am always pleased with service
3/19/2026
Jan S. VERIFIED CUSTOMER
So good employment and a very good service...
Thank you for supportort
3/19/2026
Thomas S. VERIFIED CUSTOMER
Mike,
Thanks for handling the wire harness issue quickly. I also appreciated the car wash.
As usual a job well done.
Tom Schneider
3/19/2026
Zeynep O. VERIFIED CUSTOMER
Ryan was fantastic. He was very welcoming and helpful and cheerful. I never thought I would leave a state inspection visit happier than when I came. Just chatting with him made my day.
3/19/2026
Susan O. VERIFIED CUSTOMER
The price was less than expected. The inspection was completed promptly. The staff were very pleasant especially Bill.
3/19/2026
Kurt O. VERIFIED CUSTOMER
Over an hour for an oil change is ridiculous. I don't need 120 check points.
3/19/2026
Joel H. VERIFIED CUSTOMER
I will not be back. No need for Ryan or anyone to call me. I was told I would get a free oil change and than was given the run around about it. I felt embarrassed that I even had to ask. My trunk was also left a mess that I had to put pieces back in and fix my netting. Little things too. Clock wasn’t set. Ice on the windshield even though it was known I was on my way. I wasn’t happy the last time and this time was worse. It would be helpful for someone to read a book on customer service.
3/18/2026
John E. VERIFIED CUSTOMER
Quick and easy to get an appointment
Good service
Oil change only took about 45 minutes
3/18/2026
Karianne K. VERIFIED CUSTOMER
I spent over 7 hours at Jim Shorkey Toyota off of McKnight Rd (North Hills). I brought my 2013 Highlander in at 10 am today to replace all 4 spark plugs and to replace my rear windshield wiper. Estimated cost approx $720.
Long story, left at 5:30 pm, however I ended up needing more repairs (you can see my repair/ purchase history for many many years. Samantha Schopper is by far your BEST employee. She deserves either a raise, bonus, or both!. She is professional and knowledgeable! Thank you Sam! Sincerely, Kari Koller
3/18/2026
Stephanie H. VERIFIED CUSTOMER
Sam is an absolute gem of a human. She is so kind, intelligent and attentive. She makes my whole experience so enjoyable and I completely trust her judgement.
3/18/2026
Albert H. VERIFIED CUSTOMER
Everything was great as usual! Thanks for the wonderful service.
3/18/2026
Bailey L. VERIFIED CUSTOMER
Ryan was probably the best service rep I've ever interacted with in my 36 years of life. He has very impressive communication skills, patience, and charisma. I'm genuinely surprised he's not management or even c-suite.