The time set up was not the time sent in a Lexus appt notification. When the technician sent the video of the service completed, it was someone else's vehicle. When we informed them at the service desk it was like it was no big deal. This dealership needs a lot of help to provide better customer service. I have not ever received adequate service.
6/21/2025
Bernadine B. VERIFIED CUSTOMER
Nice polite and helpful. EVERYONE IVE ENCOUNTERED THERE HAVE BEEN SO NICE AND COURTEOUS
6/21/2025
Susan K. VERIFIED CUSTOMER
Pleased with the process and Roberto.
6/21/2025
Kenneth L. VERIFIED CUSTOMER
Philip was sincere, soft skoken, and wanted his customer to be satisfied.
6/21/2025
Benjamin H. VERIFIED CUSTOMER
Always been happy with the service provided by Lexus. This visit with Roberto was no different. Thanks for making me feel valued.
6/20/2025
Yvette M. VERIFIED CUSTOMER
I always appreciate whichever person I am assigned to. This visit was no different.
6/20/2025
Leela B. VERIFIED CUSTOMER
Great service for 4 years. Very polite very efficient. Highly recommend Lexus of Colorado springs
6/20/2025
Maxwell R. VERIFIED CUSTOMER
Robert was great and answered all my questions. He was a great rep!
6/20/2025
Mark S. VERIFIED CUSTOMER
Great communication, and awesome care
Will be bringing in our other Lexus soon with no reservations!
Roberto was great!
6/20/2025
Joseph B. VERIFIED CUSTOMER
Roberto was great——great service all around. Thanks a lot!!
6/19/2025
Robert H. VERIFIED CUSTOMER
Billy was great
6/19/2025
Law Offices. VERIFIED CUSTOMER
All positive
6/19/2025
Jessica R. VERIFIED CUSTOMER
From the moment we arrived at the service department we were treated with the highest level of courtesy! We know Lexus is THE brand, but these guys took it to the next level! First, we’re out of town (from the East Coast) and needed an oil change and the brakes were pulsating driving around the mountains. We made an appointment, but accidentally arrived one day early, and they fit us in anyway. After inspection, they identified the rotors needed attention, and made the repair the same day to get us back on our vacation! Thank you so much to Billy and your team!
6/18/2025
Dustin H. VERIFIED CUSTOMER
Again, Philip was helpful and a joy to work with. Again I was made to feel respected and important even though my GX is 21years old. Thank you.
6/18/2025
David P. VERIFIED CUSTOMER
Great communication and very prompt service. Also respectful and convenient.
6/18/2025
Candice K. VERIFIED CUSTOMER
I always appreciate the customer service, the explanations, the kindness and just being honest. That is why I bring my car back for all the needs !
6/18/2025
Bob L. VERIFIED CUSTOMER
Very good
6/18/2025
James P. VERIFIED CUSTOMER
Thank you for great service!!
6/17/2025
Matt A. VERIFIED CUSTOMER
Philip did a great job! I could tell he is a hustler and wants to satisfy his cuatomers