Lexus of Colorado Springs has been great! Their customer service is top tier, I would definitely recommend them. Thank you for making me feel safe on the road!
6/26/2025
Robin A. VERIFIED CUSTOMER
Robert and the entire team are always extremely professional, helpful and are the reason I continue to bring my vehicle to Lexus of Colorado Springs.
6/26/2025
Charles A. VERIFIED CUSTOMER
Great job!
6/26/2025
Steven M. VERIFIED CUSTOMER
Outstanding employee
6/26/2025
Demetrina W. VERIFIED CUSTOMER
Thrilled to meet the new service manager and had an excellent experience working with Roberto. I had a family emergency come up that and I needed to have my vehicle serviced before my trip. Roberto made sure that they were able to get me in and out of service today. Greatly appreciated!
6/26/2025
Sue D. VERIFIED CUSTOMER
Considering there was an odiferous dead mouse sonewhere in the vehicle, your team located it and dealt with the rank smell. Above and beyond the call of duty. Thanks to all, especially the technician to whom this vile job fell.
6/26/2025
Sara A. VERIFIED CUSTOMER
Great service! Thanks all!
6/25/2025
Leslie L. VERIFIED CUSTOMER
Roberto is very courteous and kind. He listens and answers all my questions.
6/25/2025
Joni E. VERIFIED CUSTOMER
Roberto is wonderful. Very polite, kind, professional and helpful. .
6/25/2025
Renee C. VERIFIED CUSTOMER
The service was fabulous. The facility looks beautiful and Mr Quinn was the epitome of professionalism! I will definitely be using this facility !
6/25/2025
Kenny Emmanuel. VERIFIED CUSTOMER
I had a much better experience this time around compared to my first visit. Roberto was fast, attentive, and made the whole process smooth from start to finish. I was in and out much quicker than expected—even with getting a loaner car. Really appreciated the efficiency and great service!
6/25/2025
Ronald I. VERIFIED CUSTOMER
Happy to complete survey but not on social media. Roberto was terrific.
6/23/2025
Katherine G. VERIFIED CUSTOMER
The customer service was excellent! The car is running amazing! Very happy with those aspects. However, there is a dent on my passenger cargo side that was not there when I brought it in. The last time I brought it to Lexus, there was a chip in my windshield. When I picked it up, it was an entire crack down the center. I’m not sure what the cause of these are. That’s very frustrating. But it’s difficult to want to come back to Lexus when stuff like this happens.
6/22/2025
Josh E. VERIFIED CUSTOMER
Roberto was fine, I like the drive and write up process. I run a service department at a dealership and have high standards. If I can give your organization one tip: have your advisors get a parts quote amd provide one price. I was getting a key made and had stopped by a couple weeks ago to order parts, instead of the receptionist taking me to the advisors to take a single order. She called a parts person who came out and got my info to order it and then took me to an advisor to schedule. I find its much easier and provides less confusion when you just give one price for the whole (insert request here). The parts person also did not order a new key blade which was also something I wanted and had asked for. Roberto got me one ordered but kept breaking down the price and seemed to be worried I wouldn't buy. Be confident! I came to you and your price is your price! Giving people break downs gives them the option to shop around and costs you business. Roberto was great just a tip from someone in fixed ops.
6/22/2025
Scott H. VERIFIED CUSTOMER
Phil was prompt, efficient and courteous. Knows his stuff and juggles a lot of balls at once. I’ll be asking for his help in the future. Thanks.