Roberto is among the best service specialists Lexus has. He is conscious of personal time restraints and does what he can to accommodate. Lexus should do everything possible to retain him as a team member because he surely brings great credit to Lexus, the dealership, and himself. Thanks, Roberto, for the awesome experience at Lexus!!!
8/2/2025
Richard F. VERIFIED CUSTOMER
Rob got me in with little notice and got my car issue taken care of quickly. I really appreciated it as I’m going out of town for the weekend.
8/2/2025
David T. VERIFIED CUSTOMER
Very professional and kept us informed.
8/2/2025
Paul P. VERIFIED CUSTOMER
Roberto, provided us with excellent support. His attention to detail, thoroughness, and professionalism made this one of the best experiences we have had with our Lexus! Thanks you!
8/1/2025
Terrance T. VERIFIED CUSTOMER
Roberto **** refuses to return repeated phone calls. I eventually had to contact the department manager to get an answer on my car.
8/1/2025
Jennifer E. VERIFIED CUSTOMER
Thank you!
8/1/2025
Heather L. VERIFIED CUSTOMER
Excellent customer service experience. Thank you.
8/1/2025
Frances C. VERIFIED CUSTOMER
I had a very pleasant visit
at lexus today actually it was more more relaxingthe employees were very friendly so l liked the atmosphere.
8/1/2025
Sheri H. VERIFIED CUSTOMER
Roberto did a great job! Excellent service! Efficient, professional and helpful. I will plan on coming here for all car services
8/1/2025
Brenda P. VERIFIED CUSTOMER
Phil was excellent to work with especially considering that it was the “big” 60,000 mile service. I highly recommend Phil for future Lexus owners.
Brenda S. Petersen
8/1/2025
Ken K. VERIFIED CUSTOMER
Roberto was very professional and customer centric in helping me resolve my issue. He is a true subject matter expert and is a value to your dealership.
7/31/2025
Hugh P. VERIFIED CUSTOMER
Friendly
7/31/2025
Suzy C. VERIFIED CUSTOMER
Always such great service! Everyone I dealt with was professional, friendly, knowledgeable and helpful!
7/31/2025
Linda M. VERIFIED CUSTOMER
Easy to work with
7/30/2025
Kathleen O. VERIFIED CUSTOMER
Roberto was very friendly, polite and professional!
7/30/2025
Jennifer C. VERIFIED CUSTOMER
I always request Billy! He is both professional and personable!
7/29/2025
Catherine M. VERIFIED CUSTOMER
Roberto is a pleasure to work with! He truly exemplifies service excellence. He came out from behind the desk to greet me as I got out of my vehicle and called me by my name. It was a nice personal touch and shows the extra steps he goes to deliver warm service. He even talked me into a full service rather just an oil change by explaining why I would benefit for each add-on. He did that without being pushy or treating me like he knew better than me.