Not happy with this service appointment. I wasn't able to get the information needed. I was told to sit and wait for someone to answer my questions. Nobody came to answer my questions. This happened twice! I was there from 8:15 am I left at 12:15pm.
When I finally had enough of the waiting and decided to leave.
I went to my vehicle and the hood was open. My hood had not been closed!
6/23/2024
Phuc N. VERIFIED CUSTOMER
Still haven’t fix the problem yet
6/22/2024
Cheryl P. VERIFIED CUSTOMER
Thanks for the great service and support!
6/22/2024
Todd T. VERIFIED CUSTOMER
Riley was great to work with and it is nice to have found a service advisor who does what he says he is going to do. (This hasn’t always been the case in San Jose) I look forward to working with Riley on my future service needs.
6/21/2024
Benjamin R. VERIFIED CUSTOMER
Riley did an excellent job from intake to completion of the work on my Chrysler. He made sure I was informed of the progress as the job was being completed.
6/21/2024
Dave F. VERIFIED CUSTOMER
Service was good and staff was excellent .
6/20/2024
Joseph L. VERIFIED CUSTOMER
Scheduling, having lifts available and access is superior to most other dealers
Who typically don't even want to service promaster 3500.
6/20/2024
Spencer S. VERIFIED CUSTOMER
Christopher went above and beyond to ensure we were taken care of. He was very thorough with all steps and communicated every step of the way. He ensured we were comfortable with everything and was very transparent with pricing and work needed. Did not feel like I was pressured and gave honest recommendations on what was necessary and what we can plan for the future. He worked with our budget and sent us feeling confident with our overall service. 10/10, customers for life.
6/20/2024
Ignacio L. VERIFIED CUSTOMER
Riley was great
6/18/2024
Veronica C. VERIFIED CUSTOMER
I really appreciate the great customer service, and the communication we had .. Thank you for all your support.
6/15/2024
Jose Y. VERIFIED CUSTOMER
Quick fast and easy very satisfied
6/15/2024
Robert M. VERIFIED CUSTOMER
Ty
6/13/2024
Anthony T. VERIFIED CUSTOMER
Service was great. However, this site needs to acquire rentals for customers when needed. Also, better planning if/when a customer needs to be picked up or dropped off. Rentals is the preferred option.
6/13/2024
Matt J. VERIFIED CUSTOMER
Riley is great!
6/12/2024
Luis F. VERIFIED CUSTOMER
Riley did a great job keeping me informed about my truck called me several times to let me know what the problem was and when it was going to be completed.
Thank you ,
Luis F
6/12/2024
Katherine M. VERIFIED CUSTOMER
Thanks for everything
6/12/2024
Kevin Shea. VERIFIED CUSTOMER
Gas nozzle doesn’t work correctly. This was never fixed. Front tires were extremely low when I picked up the truck and sensors were on. Please call me Monday morning regarding both issues. I was stuck at gas station on Saturday and could not remove the gas nozzle.
6/10/2024
Mark H. VERIFIED CUSTOMER
Isidro was very helpful, on this first visit to your dealership. Work was completed in a timely manner, and status updates were given. Appreciated!