Morgan Hill CDJR Auto Repair Service

Recall part was broken when service tech opened box. Wasted my time bringing my truck. I have been trying to get my recall work done since April. Very poor communication and follow-up. I was told a new part was ordered and it would be specifically for me and that I will receive a phone call when part is in. We will see. I was told this in April as well and one ever called Mary G

Maggie gave stellar customer service, I told her I’d be waiting for my truck and she made sure it was done quickly and efficiently and I appreciate that so much. Thank you!

Riley went above and beyond to assist me. Great customer experience.

Best service I’ve ever had. Excellent dealership to work with. Honest and straightforward. Excellent and professional service.

We trust Dodge with our truck and the customer service is always great and very helpful!

She is a keeper Don’t mess with success Knowledgeable , caring , commutative She is just a good person to do business with

Would love to schedule with a loaner when scheduling for service.

Maggie is the best service rep I've ever worked with. I've lived all over the country and dealt with a lot of reps. Great communication, prompt replies, and no surprises at checkout.

I am extremely disappointed with my recent 90,000-mile service experience. I paid over $2,000 for what I expected to be a professional, high-quality service. Instead, when I arrived home, I discovered a large puddle of transmission fluid in my driveway. After bringing the vehicle back, I was informed that there had been a sealant failure and that the transmission service had to be performed all over again. Quite frankly, this is unacceptable. When a customer pays more than $2,000 for maintenance, they should have confidence that the work was completed correctly the first time. Instead, I was left dealing with a leaking vehicle, damage to my driveway, additional time without my vehicle, and the inconvenience of having to return to the dealership to correct a mistake that should never have happened. This incident has completely eroded my trust in your service department. The only reason I will be returning is because there is additional work that I have already paid for and need completed. Beyond that, I have no intention of returning for future service and I would not recommend your service department to friends, family, or colleagues. I also find it incredibly frustrating that the dealership charges customers a fee simply for using a credit card. Given the already high cost of service, adding a surcharge for a common payment method feels unreasonable and customer-unfriendly. Not everyone has thousands of dollars readily available in cash or debit to avoid these fees. Overall, this experience fell far below the standard I expect from a dealership service department. What should have been a routine major service became a costly, frustrating, and confidence-damaging experience.

Riley is the best service advisor I have ever had! 10/10 would recommend.

I will say I did not directly speak with anyone in the service area. I purchased a vehicle and it was taken for detailing. While the vehicle was not brand new, I typically purchase vehicles that are former rentals. The “detailing” did not really seem to have been done. If anything, the car had water spots everywhere like it had been run through a car wash but not dried. I am used to a full detailing being done when I purchase a car. I am also still receiving text messages saying my vehicle is serviced and ready for to come home. I have had it for over a week.

To be extremely clear, Riley was an amazing worker through every aspect all around. My complaint is about the so called SERVICE MANAGER who was extremely rude to me when I tried to call and inquire about one issue I had during the repairs. So rude in fact that I didn't even know who was calling me nor did he even offer his name. He should lose his job immediately since he definitely does not know how to speak to a customer and judging by the multiple complaints about him on yelp and google reviews I would hope he didn't keep his job as he's been rude to customers for months.

Great service!

Thank you for not trying to upsell additional services work. Everything is getting more and more expensive but would much prefer to bring my car to the dealership if the costs don’t exceed expectations.

Maggie is great

Call me and I’ll explain

very good work, I'm very happy, thank you!

She’s the best

The service itself was fine, but I thought with an appt I'd be it of there in less than an hour vs an hour and forty min.

Parts and service team was amazing. The lounge area was great.