Morgan Hill CDJR Auto Repair Service

$2000+ for labor for less than 1 days work is WILD. I knew I’d be paying ridiculous prices for the parts, but triple what I expected for labor created a poor experience. Mentioned detailing but didn’t have the STAFF to complete it? For $2000 in labor couldn’t hire enough people for the day? Can’t imagine I’ll be back at these rates. Fardin was great and handled the situation well. Appreciate the “complementary” bolt your master mechanic put back on my sway bar that was missing a bolt.

I want to be very clear that this is not a reflection of Margaret, but a reflection of my overall experience. I arrived, and the staff were confused as to why I was there, I was told to leave my car without seeing an estimate, did not sign off on any estimate, and was told maybe the parts would work. Upon my departure, I was stopped and told that they had confused me for someone else. This made me feel very uneasy, leaving my car, but I needed to get to work. I received no updates throughout the day except for when I reached out at 3:30 and 4:30 PM respectively. If I had not reached out, I would not know when to pick up my car. When I picked up my car, I was informed that the payment method that I wanted to use could not be used without a percentage fee. This was not previously disclosed. I would have brought an alternate payment method had I known. When I asked if the service was eligible for discounts on your website, the service provider laughed at me and said no. Lastly, when I purchased my car in March, I was told by the sales department that all services come with a full tank of gas and a car wash. I was left with 50 mile range on my gas (came in with over 100), and it’s 20 miles to get home. And no car wash. Suffice to say this was a very disappointing experience.

Service took a little longer than expected, but at the end, my truck was repaired satisfactorily. Maggie was very good through it all. Thanks.

Thank you Riley for taking care of everything for me. You went above and beyond.

Thanks

She was great , friendly . , and helped me with my car

Riley was exceptional with follow up and keeping me posted about my Jeep and its progress. in all of my years dealing with mechanics and service centers he has by far been the best at doing his job and showing he cares about your customers. so far it appears the work completed on the Jeep was very satisfactory. i am pleased with your shop

I was given incorrect information via text regarding your closing hours. I was told the location would be open until 6 PM, but when I arrived at 5:30 PM on Saturday, I was unable to pick up my vehicle because the facility was already closed. A staff member on-site informed me that weekend hours end at 3 PM, which directly conflicted with the information I had received earlier. I’m not sure why someone was still responding to messages after 4 PM with inaccurate details. Additionally, since the location is closed on Sundays, I’m forced to wait until Monday to retrieve my vehicle. This was both frustrating and highly inconvenient.

Didn't fix the issue

I will give her the highest rating. I will also leave her and Jim Robertson a great goosmgle and yelp review.

Thank you, so far all great.

Margaret has been great to work with really good at keeping me posted on what going on with trucks.

Riley was incredibly helpful in reviewing the diagnostic report. The recommendations and the service he provided were top-notch. He is definitely my go-to person for this. Truly appreciate!

She is the best

Yours was the 4th dealership that I brought in my vehicle to address the fueling problem and the only one that spent any effort to resolve the problem. Riley was very patient & professional to address my concerns regarding this and other problems. Riley is a 5/5 star service advisor.

Maggie made the whole situation easy. SHE is what makes the service department work!

Margaret was great very friendly and profesional would definitely like her to help me with my next service appointment

Margret was very responsive and helpful throughout the entire process. I couldn’t ask for a better service advisor.

Would love to share my experience!

Car was missing parts and was dirty and battery level was low