Morgan Hill CDJR Auto Repair Service

Margaret explained clearly the service to be done on my jeep. A knowledgable and accommodating advisor. Hence, my ongoing visit to this dealership.

Unfortunately 6 weeks to repair is too long I went elsewhere for 1/2 the cost. The staff was pleasant.

Margaret’s professionalism was appreciated! 5stars to her

Worst service department ever. You called me to Shceaduele an appointment for me on a Saturday at 8am for a recall. I was there with a few other customers at like 750 something. We all showed up before you even opened. Fardin signed me in and I sat down. I realize that I forgot to ask the how long I would be expected to wait. I got up and asked, I was told it would be a 3 hour wait because there were a few people in front of me. I left. Fardin Ali is the worst. I haven't taken any of my vehicles back to you in a year but for some reason I just got a text saying my vehicle is ready for pick up. Then you ask me for my feedback. What a joke.

I may need to stop in. Not sure if DEF was added. The gauge has not moved yet. Thanks!

She is a great people person . Give her a raise in pay !

Fardin exceeded my expectations during my recent visit to MH CDJ. He took care of my Jeeps issue and got my vehicle fixed and back in operating condition quickly. He had excellent communication keeping me informed on the situation throughout the process. I can assure you that I will be sharing this experience with my friends and colleagues.

The service was good. Dealerships used to give a courtesy car wash.....what happened? It's the little things that can make the difference.

Solving my service issue will need another attempt. It was not a first time go. I am not convinced that the power side steps caused the battery to die at the dealership. They have been on for a couple months before arrival. Hopefully the headlight replacement will be an easy fix. I hope to have a loaner vehicle instead going to enterprise next time. All of the staff were awesome and polite!

There was nobody to help me at the service desk. I had to walk around and find someone to help me.

Maggie was great as always, so happy just bought another car yesterday!!!

$2000+ for labor for less than 1 days work is WILD. I knew I’d be paying ridiculous prices for the parts, but triple what I expected for labor created a poor experience. Mentioned detailing but didn’t have the STAFF to complete it? For $2000 in labor couldn’t hire enough people for the day? Can’t imagine I’ll be back at these rates. Fardin was great and handled the situation well. Appreciate the “complementary” bolt your master mechanic put back on my sway bar that was missing a bolt.

I want to be very clear that this is not a reflection of Margaret, but a reflection of my overall experience. I arrived, and the staff were confused as to why I was there, I was told to leave my car without seeing an estimate, did not sign off on any estimate, and was told maybe the parts would work. Upon my departure, I was stopped and told that they had confused me for someone else. This made me feel very uneasy, leaving my car, but I needed to get to work. I received no updates throughout the day except for when I reached out at 3:30 and 4:30 PM respectively. If I had not reached out, I would not know when to pick up my car. When I picked up my car, I was informed that the payment method that I wanted to use could not be used without a percentage fee. This was not previously disclosed. I would have brought an alternate payment method had I known. When I asked if the service was eligible for discounts on your website, the service provider laughed at me and said no. Lastly, when I purchased my car in March, I was told by the sales department that all services come with a full tank of gas and a car wash. I was left with 50 mile range on my gas (came in with over 100), and it’s 20 miles to get home. And no car wash. Suffice to say this was a very disappointing experience.

Service took a little longer than expected, but at the end, my truck was repaired satisfactorily. Maggie was very good through it all. Thanks.

Thank you Riley for taking care of everything for me. You went above and beyond.

Thanks

She was great , friendly . , and helped me with my car

Riley was exceptional with follow up and keeping me posted about my Jeep and its progress. in all of my years dealing with mechanics and service centers he has by far been the best at doing his job and showing he cares about your customers. so far it appears the work completed on the Jeep was very satisfactory. i am pleased with your shop

I was given incorrect information via text regarding your closing hours. I was told the location would be open until 6 PM, but when I arrived at 5:30 PM on Saturday, I was unable to pick up my vehicle because the facility was already closed. A staff member on-site informed me that weekend hours end at 3 PM, which directly conflicted with the information I had received earlier. I’m not sure why someone was still responding to messages after 4 PM with inaccurate details. Additionally, since the location is closed on Sundays, I’m forced to wait until Monday to retrieve my vehicle. This was both frustrating and highly inconvenient.

Didn't fix the issue