Your “team” returned my vehicle in worse condition than when I brought it in. Took it in for a simple compression check because of a check engine light . When I was driving home the etc alarm and esc alarm came on losing power on the freeway. Finally got it home and discovered a loud vacuum leaking sound in the engine. Appears to me tech did not reassemble properly. I will not be returning to your establishment. I feel like I’m out $3000 and in worse shape.
10/26/2024
Robert V. VERIFIED CUSTOMER
All good
10/26/2024
Tom S. VERIFIED CUSTOMER
Great service.
10/25/2024
Ceasar G. VERIFIED CUSTOMER
Really unprofessional service no customer service and no saftey for customer or concerned for drivers safety
10/23/2024
Monica N. VERIFIED CUSTOMER
I cannot thank Riley in Service and James in Parts enough for being so knowledgeable and being so service forward. They were able to diagnose, help me get the necessary rep
Air in place during a stressful time for me and my family when finding myself stranded is not an option. Thank you for being a part of our community!
10/20/2024
Fred N. VERIFIED CUSTOMER
He could have let me know about service coupons that were available to me. I had to ask for them. I would like to have service done at the dealership, but might end up at jiffy lube next time around
10/13/2024
Douglas L. VERIFIED CUSTOMER
Riley was a pleasure to deal with.
10/12/2024
Thanh T. VERIFIED CUSTOMER
I've had a pleasant experience every time. Riley is easy to talk with, courteous to me and others he is serving. He's patient and most importantly he listen to me. He always does his best to help.
I want to thank Carlos the transmission tech that worked on my truck.
I think you have a good team at this dealership, I believe they need more help though in the service department. You might want to hire at least one more to assist the advisors they look pretty stressed.
Anyhow, Thank you again your customer Thanh T
10/12/2024
Diana P. VERIFIED CUSTOMER
I had to retrieve my own vehicle and it was not cleaned after service.
My husband has a Ford truck and it is washed and brought to him at the service door.
10/12/2024
Kelly D. VERIFIED CUSTOMER
.
10/11/2024
Pember B. VERIFIED CUSTOMER
Dennis has been amazing to work with. He is very nice to deal with, great personality, and very efficient. It’s quick to drop the vehicle off, get appointments, and he’s on the spot for providing updates as quickly as possible. He’s one of the main reasons I stick with Morgan Hill for all of my service needs.
10/10/2024
Sophia L. VERIFIED CUSTOMER
3 days to get a simple fix done is absurd. I am disappointed with service and Getting charged for crappy service.
10/9/2024
Stacey B. VERIFIED CUSTOMER
Riley was awesome! Great customer service! Thanks Riley!
10/4/2024
Darrell H. VERIFIED CUSTOMER
Thanks!
9/30/2024
Joffre L. VERIFIED CUSTOMER
Service was completed ahead of promised time.
9/28/2024
Lisa P. VERIFIED CUSTOMER
Riley was great. Very helpful and kind. He got the job done
9/28/2024
Rent A. VERIFIED CUSTOMER
This is the second time we take out truck to service to fix the check engine light, today after pick up the truck the check engine light turned on AGAIN!! I try to communicate with the service department at 4 pm they only send me to a guy with a voicemail machine, is unacceptable the lack of communication and bad customer service experience. I need Morgan hill Dodge dealer ship to call me to schedule a pick up of my truck at my property in Morgan hill Ca. I’m not taking the truck again because I can’t keep paying my employees to drop the truck and pick up when the truck still giving us problems!!
9/26/2024
Benjamin R. VERIFIED CUSTOMER
I’ve had the pleasure of having Mr. McCann as my service advisor multiple times. I’ve always appreciated his customer service and have mentioned to him, and others, that he and Karen Mallison are a big part of the reason I drive a little further to Morgan Hill CDJR.
9/23/2024
Peter M. VERIFIED CUSTOMER
The issue persist. The vehicle continues to feel forceful at high speeds and feels like the brake is on, at slow speeds. I called back to talk to service soon after picking up vehicle, left a voicemail during open hours and did not receive a call back. According to labor today; multiple cylinder misfires were detected. Now car display reads " engine service requiered , take to dealer. Please advise. Thank you in advance.
9/22/2024
Lisa P. VERIFIED CUSTOMER
Dennis is great but you really need to have more help in the service dept. Trying to get a hold of him is impossible because he has so much to do. I had to come in the store in order to talk with him, and doesn’t have the time to answer the phone. He sends me a text to say, text me with questions, yet he can’t get back to me because he’s so overwhelmed with all of it. This is not on him, it’s on the company for not having enough coverage. Hire more people.