Little to know customer service
no interaction.
Dropped the car off at 11:30. Never got a phone call back until 430.
Saying come now your car should be ready by then..
Made repeat calls and the VM box was FULL could never speak to anyone..
The bare minimum was done..
was then in a hurry to get me out with out explaining what was done, I needed to ask..
he tried to charge me for my device when I had a free service.
Felt like after it was free not much was down.
Previous personal was much more attentive
Not 100% satisfied
11/13/2024
Saurabh A. VERIFIED CUSTOMER
Thanks for a good service on the car
11/11/2024
Chuck M. VERIFIED CUSTOMER
When I went to my appointment on 10/15/24 I arrived about 20 minutes ahead of time. Around 45 minutes later someone finally rolled up the doors. Might as well have not bothered. While the parts manager (I think) did his best and did actually have the mechanics do an oil & filter change, the main issue I was having, replace tracking rod, did not get addressed at all, other than to confirm that yes, it needs to be replaced. Unsatisfied doesn’t come close to what I felt. It’s amazing to me that a dealership the size of MH RAM would be so unprofessional as to not have any type of plan in place if someone calls in.
I still need the work done but I don’t have faith that If I make an appointment with MH CDR again that I won’t be wasting my time again. Definitely leaning towards going to Gilroy, not as convenient but at least they show up.
11/9/2024
Troy S. VERIFIED CUSTOMER
Riley always goes above and beyond with his customer service! He is an asset to your dealership!
11/9/2024
Justin A. VERIFIED CUSTOMER
My issue was dealt with very quickly and was in and out of the dealership. Thank you.
11/9/2024
Adrian M. VERIFIED CUSTOMER
Communication was great
11/9/2024
Goulart J. VERIFIED CUSTOMER
Riley always dies a good job with me
11/8/2024
Flavio M. VERIFIED CUSTOMER
Based on being told everything was okay I was confident that my truck was going to work fine but to my surprise I almost died on the freeway because my truck stalled while going into high speeds and to end my day I’m being told that I have a high amount of codes coming up worst experience ever.before this my experience was great
11/7/2024
Amber L. VERIFIED CUSTOMER
Dennis did a great job. . Feel better here than gilroy.
11/7/2024
Brent A. VERIFIED CUSTOMER
I love your servant appreciate the team. I own 4 Ram/jeeps and use you for all my services. Thank you.
I've walked your lot and wasn't impressed with your inventory but may order my next vehicle in the future from you
11/3/2024
Joffre L. VERIFIED CUSTOMER
Your services was excellent and prompt. I will continue to use your service department for my vehicle needs.
11/3/2024
Doug L. VERIFIED CUSTOMER
Everything was professional.
11/3/2024
Goksu W. VERIFIED CUSTOMER
It took them 3 days to run a battery test, without informing us they’re keeping our vehicle over night.
11/3/2024
Peiyu T. VERIFIED CUSTOMER
Good people had an issue with the new truck and they took it in and took care of it right away people there are very nice not pushy would recommend to anyone 10 out of 10
11/2/2024
Michael V. VERIFIED CUSTOMER
Your service advisor was great
The truck was done on time
I really appreciate your service
Thank you
11/2/2024
Brian W. VERIFIED CUSTOMER
I drove an hour to go to you guys and I was definitely did the right thing thank you very much
11/2/2024
Juan I. VERIFIED CUSTOMER
Staff was very friendly and helpful! Honestly felt like I was at home!
10/31/2024
Amber L. VERIFIED CUSTOMER
Good job
10/30/2024
Don C. VERIFIED CUSTOMER
Not completely satisfied. After a few return trips and questionable results I have my vehicle back and down $3000 . Still not clear on diagnostic explanations. Probably will not use your services again.
10/30/2024
Luisgerardo M. VERIFIED CUSTOMER
This was my first time there and everyone from making the appointment to completing the service was professional and knowledgeable, friendly and I will definitely come back for service. Thank you