Dennis has been amazing to work with. He is very nice to deal with, great personality, and very efficient. It’s quick to drop the vehicle off, get appointments, and he’s on the spot for providing updates as quickly as possible. He’s one of the main reasons I stick with Morgan Hill for all of my service needs.
10/10/2024
Sophia L. VERIFIED CUSTOMER
3 days to get a simple fix done is absurd. I am disappointed with service and Getting charged for crappy service.
10/9/2024
Stacey B. VERIFIED CUSTOMER
Riley was awesome! Great customer service! Thanks Riley!
10/4/2024
Darrell H. VERIFIED CUSTOMER
Thanks!
9/30/2024
Joffre L. VERIFIED CUSTOMER
Service was completed ahead of promised time.
9/28/2024
Lisa P. VERIFIED CUSTOMER
Riley was great. Very helpful and kind. He got the job done
9/28/2024
Rent A. VERIFIED CUSTOMER
This is the second time we take out truck to service to fix the check engine light, today after pick up the truck the check engine light turned on AGAIN!! I try to communicate with the service department at 4 pm they only send me to a guy with a voicemail machine, is unacceptable the lack of communication and bad customer service experience. I need Morgan hill Dodge dealer ship to call me to schedule a pick up of my truck at my property in Morgan hill Ca. I’m not taking the truck again because I can’t keep paying my employees to drop the truck and pick up when the truck still giving us problems!!
9/26/2024
Benjamin R. VERIFIED CUSTOMER
I’ve had the pleasure of having Mr. McCann as my service advisor multiple times. I’ve always appreciated his customer service and have mentioned to him, and others, that he and Karen Mallison are a big part of the reason I drive a little further to Morgan Hill CDJR.
9/23/2024
Peter M. VERIFIED CUSTOMER
The issue persist. The vehicle continues to feel forceful at high speeds and feels like the brake is on, at slow speeds. I called back to talk to service soon after picking up vehicle, left a voicemail during open hours and did not receive a call back. According to labor today; multiple cylinder misfires were detected. Now car display reads " engine service requiered , take to dealer. Please advise. Thank you in advance.
9/22/2024
Lisa P. VERIFIED CUSTOMER
Dennis is great but you really need to have more help in the service dept. Trying to get a hold of him is impossible because he has so much to do. I had to come in the store in order to talk with him, and doesn’t have the time to answer the phone. He sends me a text to say, text me with questions, yet he can’t get back to me because he’s so overwhelmed with all of it. This is not on him, it’s on the company for not having enough coverage. Hire more people.
9/20/2024
Jso Tree. VERIFIED CUSTOMER
Great service from Dennis.
9/19/2024
Kimberly C. VERIFIED CUSTOMER
The initial problem has not been fixed. I was told that the truck needed a new radio installed. That only created an additional problem. Hence, another new radio. That seems to have corrected the problem created by the service department. However, display problem that I brought truck in for was never fixed. I have paid for parts and service that never fixed initial problem.
Very disappointing with all service personnel that I interacted with. ????
9/18/2024
Greg P. VERIFIED CUSTOMER
Your service rep took good care of me.
9/15/2024
Eduardo Pascual. VERIFIED CUSTOMER
Everything got done properly very nice and fast service, thanks
9/15/2024
Kathleen K. VERIFIED CUSTOMER
Appreciate the courtesy and professional service definitely will be back
9/14/2024
Jso Tree. VERIFIED CUSTOMER
Riley is a stand up guy, very professional!
9/13/2024
Matt S. VERIFIED CUSTOMER
I believe your dealership is gouging people for an oil change, I don’t care if it’s a diesel, I’ve never paid even close to that, as a matter of fact I’ve paid half of what you charged me. I will not bring it back, unfortunately my wife didn’t know what an oil change costs so you got one over on us.
9/12/2024
Troy S. VERIFIED CUSTOMER
Riley was great. He took the time to resolve an issue with our warranty and was able to get our vehicle fixed in a timely manner.