The wait was too long. It took two hours to diagnose the problem with my engine light. Then I had to wait another 1.25 hours.
6/28/2024
Howard T. VERIFIED CUSTOMER
Nice guy
6/27/2024
Alice S. VERIFIED CUSTOMER
All aspects of the services provided were excellent; from making appointment, to timing, to pickup & drop off. Thank you for such a great team!
6/27/2024
Sung Kyoo. VERIFIED CUSTOMER
I did not request engine oil change and tire rotation. Even though I did not request the services, they were done. But the expenses were not charged to me, possibly to Genesis firm. However, I was not ccomfortable.
6/26/2024
Susan B. VERIFIED CUSTOMER
Anthony was very nice & friendly & welcoming. He made me feel at ease and explained everything clearly that was going to be done to my vehicle. He is a great addition to the Genesis corporation.
6/24/2024
Garrett G. VERIFIED CUSTOMER
Great service . Thanks for staying with me thru all the chaos
6/24/2024
Jason Y. VERIFIED CUSTOMER
Excellent service and great communication
6/24/2024
Elizabeth Ann. VERIFIED CUSTOMER
Your service team was great! The wait time is not great. I waited 4 hours for my vehicle to be ready just doing an oil change and tire rotation. I know they are overloaded with vehicles as of lately.
I do have valet service, which I will use next time.
I loved the staff and waiting area. It’s very nice. Thank you.
6/24/2024
Damon N. VERIFIED CUSTOMER
Great communication! All my issues were fixed!
6/23/2024
Sandra S. VERIFIED CUSTOMER
Dan’s service was great; he was friendly and helpful and provided his expertise to make our long trip from Winchester worth the trip.
6/22/2024
Joshua N. VERIFIED CUSTOMER
Oscar did a great job taking care of my car and I. Communication was prompt and he kept me updated throughout the process. I'm very please with the service I received.
6/21/2024
Theodore K. VERIFIED CUSTOMER
Thank you for the excellent service.
6/20/2024
Garry G.. VERIFIED CUSTOMER
It was a satisfying experience although
Your coffee machine was not dispensing
Any drinks
6/20/2024
Melody B. VERIFIED CUSTOMER
Your welcome... So far we have enjoyed doing business with your comoany. I will complete the survey when received.
6/20/2024
Margaret S. VERIFIED CUSTOMER
I know for a fact that my tires were not rotated, their pressures were not checked, so now I’m wondering if my oil was truly changed and my vehicle inspected.
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6/19/2024
Shari J. VERIFIED CUSTOMER
Thank you for your excellent service.
6/18/2024
Beverly P. VERIFIED CUSTOMER
I was informed that the issue with the vehicle fulling to the right was due to the wrong tire being place on the vehicle. That tire was purchased and put on with Genesis of Corona over a year ago. I have complained of this issue in the past but it ended without a solution. So, why was I sold the wrong tire and why was the wrong tire mounted to the vehicle. The may have lead to other issues or could lead to other issues in the future. This imbalance will lead to improper wear of all tires and steering issues as well as other problems. This is a bad situation and I am perplexed.
6/17/2024
Theodis J. VERIFIED CUSTOMER
Great service!
6/17/2024
Amerisa O. VERIFIED CUSTOMER
Rachel is awesome. I appreciate how professional she is.