Thank you for always having a loaner vehicle and making the service as convenient possible.
7/31/2024
Ana C. VERIFIED CUSTOMER
Checking out was painfully long. It shouldn’t take 17 minutes to check out. Just swipe my card print my docs and sign. This is the longest process ever. Even checking in was painfully long.
7/30/2024
Natoulia S. VERIFIED CUSTOMER
We actually ended up purchasing a new vehicle as a result of our visit on Saturday, July 28, 2024 and traded in our 2018 Genesis G80 for a 2024 model.
7/29/2024
Jacqueline L. VERIFIED CUSTOMER
Very kind. Easy experience. I would recommend Genesis of Corona to my family and friends. I love my Genesis!
7/28/2024
James S. VERIFIED CUSTOMER
I was satisfied with the service. Calling in I got disconnected and I had some experience with my prior service. The check-in Process was time consuming. As well as when I picked up the car. When checking in the service writers shouldn’t have to type in much information. Most of it is in the system knowing necessary information is the mileage on the car and if there’s any unusual request. Also, upon checking out should be able to just go to the cashier to pick up the keys of the car without having to talk to the service manager.
7/27/2024
Jennifer T. VERIFIED CUSTOMER
The worst service ever. Out of the four weeks you had my car for lane assist button. You didn’t even fix it! You claimed you had the technician follow the line from the button to the end and you know that wasn’t done. You just took it off of what the computer said was wrong, I’ll be calling corporate on Monday to file a claim.
7/27/2024
Michael M. VERIFIED CUSTOMER
I appreciate Genesis of Corona contacting me about my recall. The timing was great seeing that my car was starting to be impacted with charging issues. It charged last night to completion which it had stopped doing recently. Hopefully the recall is a long term fix for the problem. Thanks again.
7/27/2024
Fred E. VERIFIED CUSTOMER
Rachel didn't appear to be present with her attempt at service delivery. Her persona lacked basic attentiveness along with concern and needs to be remedied. She was very brash and curt when I asked questions. This made me feel as though I was disturbing her.
7/26/2024
Linda S. VERIFIED CUSTOMER
Always quick and great service
7/25/2024
Carl T. VERIFIED CUSTOMER
Service that experience was very professional and customer service it pleasing and appreciated,stay that way haven’t seen it in a very long time,thanks you
Carl T
7/25/2024
William T. VERIFIED CUSTOMER
Daniel is very competent and he updated me regularly
7/25/2024
Hyun L. VERIFIED CUSTOMER
Thank you for your kind and quick service.
7/24/2024
Seyed Z. VERIFIED CUSTOMER
I had a great experience with your team. Tony was simply awesome . Thank you
7/23/2024
Mijin L. VERIFIED CUSTOMER
Brandon, the driver was exceptional.
He was very courteous and on time.
He has been the only driver who really seemed genuine and seemed to care not out of policy but a nice person.
7/22/2024
Danny A. VERIFIED CUSTOMER
Tony was absolutely great! He was super helpful and kept me updated on the status of my vehicles repairs. The man deserves a raise!
7/21/2024
Valerie C. VERIFIED CUSTOMER
Completely satisfied with my new service advisor I made an appointment with a service rep but he was busy for over 30 min this is when Anthony B approached me and took excellent care of my car needs this was my first time ther visiting this facility
7/21/2024
Heeja L. VERIFIED CUSTOMER
very friendly and fast
7/21/2024
Ana S. VERIFIED CUSTOMER
They were so professional and friendly.
7/21/2024
Kerry P. VERIFIED CUSTOMER
Oscar did an outstanding job of addressing my issues. I was unable to access my trunk, which contained my golf clubs that I needed for a golf tournament I was going to be in over the weekend. After assessing the issue and advising me of the issue, which necessitated ordering a new trump motor, he instructed me on how to open the trunk manually. He advised me that the motor had been ordered, was under warranty and would be in early the following week. Throughout the process he was professional, friendly and, most importantly, was focused on taking care of me as a client of the dealership. I intend to request that Oscar serve as my service advisor on all future visits to the Seevice Department. He is truly a great representation of what your company should strive for when selecting individuals that interface with your front line Genesis owners. GREAT JOB OSCAR!!
7/20/2024
Michael T. VERIFIED CUSTOMER
Oscar was very attentive and easy to contact. Thank you