The service of the car by the mechanics was fine. The additional requested Detailing of the car, per a Genisis coupon for $259.00 was lacking. I have had cars detailed for roughly the same amount and that detailing produced a paint that was very smooth, the trim on the car was also detailed. This detail produced paint that was still rough, and the trim was water spotted. The interior was cleaned well, but the car's interior was not that dirty to start. I will never again will use that type of service with Genesis. I will continue to bring the car for normal Maintenace, but nothing more.
8/24/2024
Beverly S. VERIFIED CUSTOMER
Very good service! Very efficient.
8/24/2024
Maurice Lamont. VERIFIED CUSTOMER
Exceptional Customer service.
8/24/2024
Cheryl H. VERIFIED CUSTOMER
I’m sure Oscar was absolutely professional, however somehow my vehicle battery must have been disconnected and my vehicle went back to factory settings!! I am working on settings but a lot of settings were set up luckily with my sales man. So tonight we were on freeway and no rear lights and just parking lights in front. NOT ACCEPTABLE!!!!
8/24/2024
Robert R. VERIFIED CUSTOMER
Oscar extremely helpful through process.
8/24/2024
Joseph O. VERIFIED CUSTOMER
Mr. Gersna , was very knowledgeable and service oriented.
8/24/2024
Sharon W. VERIFIED CUSTOMER
Love our Genesis! We have two! What’s the plural of genesis??
8/24/2024
Terrance F. VERIFIED CUSTOMER
Tony did an excellentjob as service manager but I'm not happy with the way my navigation feature works. Every car I've had provided street names on the map but the Genesis does not
8/23/2024
Michael G. VERIFIED CUSTOMER
Software upgrade, easy in/out. Thanks
8/23/2024
Susan F. VERIFIED CUSTOMER
You have amazing customer service… keep up the good work!
8/21/2024
Jennifer P. VERIFIED CUSTOMER
Today when my car received maintenance service. In the past your service advisor would communicate with you regarding any issues. Upon me checking out to pay, i asked if there were any issues with my car. My advisor said, to look for any red check mark on my paper. Other the the tires, there was one for an engine filter. Isn't the advisor supposed to communicate to the customer and ask if they would like to take care of it today? Why as a customer do I have to ask these questions? My advisor said, normally they would let him know not sure why the didn't. . Why didn't he double check? I had to ask if i could get it completed today. Why did i being the customer have to provide my own customer service. This has never happened to me before. Hyundai Genesis of Loma Linda, Matthew was amazing. BWM of Murrieta, amazing customer service. I have not had a good experience with Genesis of Corona. In the future I will take my car to another Genesis Dealer for Service.
8/20/2024
Sonya B. VERIFIED CUSTOMER
They say “It’s not how you start, but how you finish “ that was especially true in my case. I could name names and go on & on about the “start” but I’d rather focus on the “finish”. After dealing with various service advisors since April 2024, I was assigned to Tony in July. Tony was wonderful! He was communicative throughout!! Which was a welcome change. Tony would text, call, leave voicemails, making sure that I knew what was going on. I got my vehicle back on August 2nd and so far so good! Thank you Anthony for going the extra mile and showing you care!
8/19/2024
Ghyno K. VERIFIED CUSTOMER
Tony provided excellent customer service. I am excited to work with him in the future regarding my servicing needs
8/19/2024
James C. VERIFIED CUSTOMER
Great job. Amazing customer service
8/18/2024
Kenneth S. VERIFIED CUSTOMER
Couldn’t have asked for more. Top-notch service!
8/17/2024
Surajpal S. VERIFIED CUSTOMER
I am happy with Tony who timely address payment issues that occurred due to system within dealership.
Highly appreciate Tony’s with the service provided with my GV60 service and new tires installation.
Suraj
8/17/2024
Vincent B. VERIFIED CUSTOMER
Excellent service team. Thank you
8/17/2024
Jimmy R. VERIFIED CUSTOMER
Process wasn’t long and Anthony kept me informed. Car was clean appreciated the quality service.
8/17/2024
Darryl R. VERIFIED CUSTOMER
Oscar did an amazing job in customer service, and keeping me informed. The multiple auto-generated text message were a tad excessive.