OSCAR was very kind, attentive, and helpful. Why you had the car five days before you found out that my tire warranty was not going to cover a replacement, I do not know. Other than that, I think your new dealership is beautiful. And again, OSCAR was very kind And helpful. You should know more about the tire warranty that is purchased by your customers. You shouldn’t need me to tell you how to do it. Or how to use it. Because I bought it at another dealership. Six or eight months ago when I needed a new tire again with this warranty, no one knew what to do at Corona. Sales and service need to jive a little bit better. Just my opinion.
6/15/2024
Nancy G. VERIFIED CUSTOMER
Oscar was very helpful and service was great!
6/14/2024
Linda M. VERIFIED CUSTOMER
Very pleasant to deal with. Appreciate the great service. Thank you.
6/14/2024
Lisa O. VERIFIED CUSTOMER
Daniel was courteous and professional. Waiting in your lobby for 4 hours, for something that should have taken 20 minutes, while my car sat ignored, was infuriating.
6/13/2024
Hye C. VERIFIED CUSTOMER
Mayra is best, number 1,
6/13/2024
Billie J. VERIFIED CUSTOMER
You're service team is awesome! Thank you!
6/13/2024
Deborah W. VERIFIED CUSTOMER
Too much to put here.
6/12/2024
Jodi R. VERIFIED CUSTOMER
I’ve been to other genesis dealers for service, looking for a place I feel comfortable and heard. I will be making this my go to for my service. My experience was amazing and all of my concerns were either fixed or explained to me. Thank you
6/12/2024
Henry C. VERIFIED CUSTOMER
Great service.
6/12/2024
Stacey B. VERIFIED CUSTOMER
The service department forgot to call me when my car was ready. Rachel was wonderful checking me in. She was OOO the next day and no one called, that was a bit annoying. Other than that everything was great.
6/10/2024
Kenneth C. VERIFIED CUSTOMER
****-****-xxxx. I’ll be waiting.
6/10/2024
Marcia H. VERIFIED CUSTOMER
Outstanding!!!!
6/8/2024
Rochelle G. VERIFIED CUSTOMER
My first experience with the service department was not the service I was promised. The valet service was inconvenient, the pickup was an hour late and the delivery would have been an hour late so I decided to go to the service department myself. I see they still charged me the full price.
6/6/2024
Janel M. VERIFIED CUSTOMER
Also i know about one your employees deleting people's emails with genesis if they upset them, nice people you're hiring.
6/6/2024
Michael B. VERIFIED CUSTOMER
Great customer service. Thanks Daniel ????
6/6/2024
Peter G. VERIFIED CUSTOMER
Mayra was great to work with - she and her team did an excellent job on my car from pickup to service to delivery.
6/6/2024
Tara S. VERIFIED CUSTOMER
Wonderful service
6/5/2024
Nancy R. VERIFIED CUSTOMER
Excellent customer service. Thank you
6/4/2024
Daisy T. VERIFIED CUSTOMER
Excellent customer service! Genesis of Corona has the best service dept and such a wonderful and professional crew!
6/4/2024
Miguel O. VERIFIED CUSTOMER
Rachel was friendly attentive, greeted me immediately! Followed up with me through out my wait at dealership and she gave me a fond farewell!