Amazing service. Thank you to Mayra, the drivers and your service team. Truly exceptional.
5/25/2024
Trinidad N. VERIFIED CUSTOMER
Thank you for your excellent service.
5/25/2024
Gregory M. VERIFIED CUSTOMER
I have been extremely impressed with the service department. My car has gone in a total of 3 times and everything has gone very smoothly. I haven’t had this good service in a very long time. My G80 will only be serviced by Genesis of Corona!
5/24/2024
Philip C. VERIFIED CUSTOMER
Daniel was very helpful and very satisfied with service I received. Excellent customer service
5/24/2024
Sonal P. VERIFIED CUSTOMER
Cardinale Genesis staff is friendly and very helpful.
However, Genesis needs to up their game. Need to resolve defects in quick time. Have two issues with Genesis care without any immediate resolution.
1. Covers in the trunk. Very flimsy design.
2. Road noise coming from the car roof.
5/24/2024
Teresa G. VERIFIED CUSTOMER
Very satisfied
5/24/2024
Maurice Lamont. VERIFIED CUSTOMER
Exceptional service
5/23/2024
Mattie V. VERIFIED CUSTOMER
Follow up was great, felt concerns were heard .
5/23/2024
Tracy B. VERIFIED CUSTOMER
I will never come back to this dealership location. I felt like the service dept backed me into the corner and wasn’t very helpful with my situation.
5/22/2024
Thomas B. VERIFIED CUSTOMER
Daniel was great!!!
5/18/2024
Hector J. VERIFIED CUSTOMER
Rachel was very helpful and patient through every step of the way. Made it easy and quick which is what we like. Also the free car wash at the end was the cherry on top. We will continue to make our appointments at this location. Thank you!
5/18/2024
Francis W. VERIFIED CUSTOMER
Love the valet service. Always on time and very helpful. Thank you ????
5/18/2024
Sandra S. VERIFIED CUSTOMER
I arrived at 12:17 and waited 20 minutes before being helped. I was quoted a 2 hr wait time. I was waiting at the dealership while my vehicle was serviced. After 2hrs 30 mins I walked over to inquire when it would be completed and was told 20 mins. After another 30 mins I walked over again and requested to please have the car wash stopped and my car brought around. I was not communicated with or given updates throughout the process as the 2 hrs passed. There was no acknowledgement or apology for it taking over an hour longer than quoted. When requesting my car be brought around the service advisor said that would be fine, I would just need to sign a few papers. She turned around and did not say anything to me after that. So, I walked over to her desk. She placed two papers down on the desk without speaking. I signed them and then walked outside. She did not say anything to me after that.
I understand that sometimes things may be late and it's out of our control, but overall it was a very poor experience as I was not communicated with at all, the lateness was not acknowledged or apologized for and the service advisor seemed upset.
5/18/2024
Harry H. VERIFIED CUSTOMER
He has always shown his professionalism and extra effort when providing service for your dealership
5/18/2024
Eddie L. VERIFIED CUSTOMER
Glendale Genesis mgmt should learn from the Corona division.
5/17/2024
Byung P. VERIFIED CUSTOMER
Very good
5/17/2024
Vinh Phuoc. VERIFIED CUSTOMER
Myra & Oscar provided excellent service. I was very please to have had them as my customer service reps today!
Many thanks to Myra and Oscar!
5/17/2024
Jeffrey C. VERIFIED CUSTOMER
Dan was courteous and professional. It was a good first time experience at Corona Genesis ????????
5/17/2024
Riad W. VERIFIED CUSTOMER
Great service
5/16/2024
Steve H. VERIFIED CUSTOMER
Can you please revamp your procedure when dropping off a loaner. You should have everything on file with the CDL and insurance. Also you had my car 6 days and it came back without being charged. This causes me delays once it comes back. It would be nice if I had at least 80% when delivered back home.