Simple maintenance/service should have been able to return my vehicle back to me the same day after picking up my vehicle @ 9:45AM
5/1/2024
Maurice Lamont. VERIFIED CUSTOMER
Customer service exceptional
5/1/2024
James B. VERIFIED CUSTOMER
Rachel is the best Service Advisor I have ever experienced. The team at your dealership is very professional and kind. We’re very happy with your service.
4/29/2024
Siomara K. VERIFIED CUSTOMER
Complete satisfaction
4/28/2024
Thomas B. VERIFIED CUSTOMER
Very professional and courteous.
4/27/2024
Howard T. VERIFIED CUSTOMER
I received a loaner car with fuel light on. My emails are slow to be responded to and not answering my questions fully. I asked if the air in ny new tires (which have regular air) be replaced with nitrogen. I was told yes but it didn’t happen. Then later I was told they don’t do that. The positive is I got a gift card for the mix up so they did try to make it right. But after owning porsche. Mercedes, bmw. Lexus etc I feel like Genesis still doesn’t feel like a high end luxury brand the way they deal with customers
4/26/2024
Don C. VERIFIED CUSTOMER
I'm very satisfied with service.
4/25/2024
Karen J. VERIFIED CUSTOMER
Excellent service thank you to Dan and the team!
4/21/2024
Susie Y. VERIFIED CUSTOMER
Thank you Rachel, for all your help.
4/20/2024
Albert Guillermo. VERIFIED CUSTOMER
Satisfying
4/20/2024
Nicholas D. VERIFIED CUSTOMER
10/10 perfect service. Give Daniel a raise and promotion
4/20/2024
David G. VERIFIED CUSTOMER
Unsatisfactory from the start and continued to get worse. Very disappointing service experience, especially since it was my first scheduled maintenance with my first Genesis vehicle. I’m beginning to question my decision to switch from BMW to Genesis. Or maybe it’s simply the Corona dealership and its personnel. I will not be completely satisfied with my overall experience due to the negative nature of what unfolded today.
4/20/2024
June H. VERIFIED CUSTOMER
Excellent communication, listened to my concerns, fixed the issue, pleasure to work with.
4/20/2024
James A. VERIFIED CUSTOMER
The issue with my vehicle was not resolved. On the service order the issue was described incorrectly, and then found not to be occurring, perhaps intentionally. When discussing the issue your service advisor acknowledged the problem and said he does not know how to fix it. I’m now going to another Genesis dealer.
4/19/2024
Richard L. VERIFIED CUSTOMER
Unusual & outstanding. Awesome experience, especially in the auto industry. I’ve driven Lexus the past 23 years. You people are 10 +.
Thanks
Rick
4/19/2024
Janice B. VERIFIED CUSTOMER
This has been the worse experience I’ve had since owning a car. I’m being told I was sold a standard car warranty which means my problem couldn’t be resolved unless I pay out of pocket or go to someone else other than Genesis service. I’ve tried to get help but no one seem to want to deal with it. This is terrible. All because I got a crack in my windshield. I feel mislead and confused about it all. I will be escalating this to corporate Because this is not something I created. I just don’t understand how this could have happened. I feel manipulated and hate I ever bought a Genesis at this point. I hope the survey is true that someone will be contacting me because I don’t trust anyone there at the Genesis office at this point. I have documented everything
4/18/2024
Elizabeth N. VERIFIED CUSTOMER
Great customer services and staff. Very efficient and timely
4/18/2024
Daisy T. VERIFIED CUSTOMER
Always a pleasure getting my service done at Genesis of Corona. Rachel Bown has excellent customer service.
4/18/2024
Gregg J. VERIFIED CUSTOMER
This was my first valet service experience & it was very pleasant. Drake picked my baby (vehicle) up & Danny returned it the next day. They took very good care of my baby. Thanks again.????????