Unfortunately I had yet another bad experience at Toyota of Gastonia today. I arrived a few minutes early for my 11:30 appointment. My appointment was for an oil change only. The work was completed and I left the property at 1:05.
Taking over an hour and a half to do a simple oil change is unacceptable.
9/16/2025
Vickie H. VERIFIED CUSTOMER
Polite and timely
9/16/2025
Waade Z. VERIFIED CUSTOMER
Wait time was short, and customer service was great.
9/15/2025
Rebecca W. VERIFIED CUSTOMER
Karsen was very polite and through
With everything I needed to have
done. He called or texted me with updates frequently. I was very pleased.
9/15/2025
Christopher M. VERIFIED CUSTOMER
John does an amazing job any time I come in there for service.
9/15/2025
Sarah K. VERIFIED CUSTOMER
Toyota of Gastonia the best car dealership I’ve ever dealt with they’re very friendly family oriented, and thorough. Thank you for your service.
9/15/2025
Elizabeth M. VERIFIED CUSTOMER
I took my car for new tires and an alignment several weeks ago. My front suspension had been mailing noise. Today they tell me the redone the alignment. I feel as if it wasn’t done properly the first time and the service department isn’t willing to admit to their wrong. I am not sure if let alone if I would have cause more damage and even still is there damage now that no one is reporting.
9/15/2025
Jesus M. VERIFIED CUSTOMER
I am very happy with the service and attention received
9/15/2025
Letricia S. VERIFIED CUSTOMER
Horrible , had to come back because one of the mechanics left the oil drain plug loose !!!!! Lost a substantial amount of oil
9/15/2025
John C. VERIFIED CUSTOMER
I have nothing at this time to really say I love Joshua he was so great and very Pine patient very professional and really helped us to try to get the problem solved with everything seem to be okay the car has a mind of its own and when it goes into see what's going on it's like going to a doctor symptoms all gone how weird but Joshua understood and we understood what he was coming from too something that's just happens and I hope it's the situation not the car becoming a real problem thank you once again.
9/14/2025
Rafael S. VERIFIED CUSTOMER
No comment
9/14/2025
Jackson K. VERIFIED CUSTOMER
What is the point of an appointment when you wait for an oil change for 4 hours?!
9/13/2025
Ashlen L. VERIFIED CUSTOMER
I like that they put a smiley face on my reminder sticker. That’s pretty cash money of them.
9/13/2025
Alexis L. VERIFIED CUSTOMER
Why is it an appointment based system if it always takes forever for your car to be serviced. I don’t seem to understand the disconnect.
9/13/2025
Charles E. VERIFIED CUSTOMER
Heather was great. Using these surveys to rate her performance are outdated and ridiculous. She doesn't control what goes on in the shop and to toe her to that experience is unfair.
9/12/2025
Gary S. VERIFIED CUSTOMER
Friendly professional service! Well pleased with Toyota of Gastonia.
Thank you
9/12/2025
Shari R. VERIFIED CUSTOMER
Service very professional and efficient
9/12/2025
Janice B. VERIFIED CUSTOMER
Very good service from Eddie.
9/12/2025
Juan G. VERIFIED CUSTOMER
Ii feel highly appreciate it for the service provided to me. Mr. Odom customer service was way beyond my expectations .thank you so much!