Eddie Odom was my service advisor today. He came out to my car and started about the services I needed. I asked the other gentleman that was with him if they could add air to my tires (which was not added, probably due to Eddie interfering with the conversation) He stated that my car needed an inspection and I asked how much was that, he then kept proceeding that it is $40 and that is how it would be anywhere else but in a very aggressive tone then I asked about the tires being rotated he then proceeded to tell me that if I didn’t get my tires here at Toyota then he would charge me. I told him that the tires on my car are the same tires that was on the car when I started leasing the car, he begin to be argumentative and made me feel completely stupid. When the car was getting oil changed and inspected, I get a video of how I needed to change my air filters and how I needed an alignment. I only have 25000 miles on the car and literally drive to and from work and no where else. I understand trying to up sale but how you go about it is not being aggressive. I have been a loyal customer for 5 plus years and my parents have been loyal customers for 14 plus years. I am not satisfied at all!
9/21/2025
Terry H. VERIFIED CUSTOMER
This is the first service on my new vehicle and everything was excellent.Thank you
9/21/2025
Westley C. VERIFIED CUSTOMER
They said I needed a brake caliper because the bolt hole was stripped out I think the service person did it because this was the first time my brakes had been changed I don’t think I should have had to pay for one
9/20/2025
Ruth S. VERIFIED CUSTOMER
Heather was great as was brian. I could not have asked for better service. Thank you!!!!
9/20/2025
Mary P. VERIFIED CUSTOMER
John was exceptionally awesome
9/20/2025
Luis V. VERIFIED CUSTOMER
Great service, thank you
Luis
9/20/2025
Lisa A. VERIFIED CUSTOMER
I was taken care of in a timely manner, this is important for me. Start my day out with a positive ✨️ start.
9/20/2025
Daniel F. VERIFIED CUSTOMER
Eddie was great! I had service a few days before and had an issue that was resolved quickly! Thanks, Dan
9/19/2025
Chris C. VERIFIED CUSTOMER
Heather is always pleasant to work with.Shes is knowledgeable and very honest.I have been dealing with Toyota of Gastonia now for more than 20 years and I have never had a negative experience with the service department.
9/19/2025
Jennifer A. VERIFIED CUSTOMER
Quick service, informed of needed services.
9/19/2025
Dianne S. VERIFIED CUSTOMER
We appreciate having a clean and comfortable place to wait for the team to finish with our car.
9/19/2025
Ed D. VERIFIED CUSTOMER
It was my first time there and nobody came and talked to me about my truck. Just sent me a list of things that said needed to be fixed that was 10 times what I came in for. I replied online as asked but expected someone to come talk to me about it, but nothing.
9/19/2025
Everett A. VERIFIED CUSTOMER
John Ellenburg did an amazing job ⭐️⭐️⭐️⭐️⭐️
9/19/2025
Terresa E. VERIFIED CUSTOMER
Work was done quickly. No issues.
9/19/2025
Troy W. VERIFIED CUSTOMER
Thank you
9/19/2025
Patrick B. VERIFIED CUSTOMER
Excellent service!
9/19/2025
Deborah T. VERIFIED CUSTOMER
Eddie was wonderful to work with. He was friendly and very knowledgeable. He is now another reason to stay with Toyota.
9/19/2025
Ven K. VERIFIED CUSTOMER
The Technician said he will have to order part and call back to bring my car, but he never did. First of all, I made an appointment due to a letter from Toyota. My understanding is that you should have part already or made sure the part is ready before my appointment date. However, you don’t have it and you wasted half of my day at your location and was told I will be contacted that never happened. It’s such unprofessional service form a Toyota dealership!