I really liked the fact that I got a video of the working part showing that the problem was fixed along with getting updates as I waited.
6/4/2026
Yolanda B. VERIFIED CUSTOMER
He was rude as I stated in my email to Bryan.
6/4/2026
Thetus B. VERIFIED CUSTOMER
Very Professional team !!
6/4/2026
John H. VERIFIED CUSTOMER
A great experience to go to Toyota of Gastonia and know that you are taking care of.
6/3/2026
Ronald E. VERIFIED CUSTOMER
Yes
6/3/2026
Miguel H. VERIFIED CUSTOMER
Excellent service!
6/3/2026
Grace L. VERIFIED CUSTOMER
He was very sufficent in explaining what needed to be done for today's visit to Toyota service but not pressuring to get extra things done. He showed excellent spirit in helping the custmer. He was quick and willing to go extra miles to answer any question I had. It was one of most satisfying service I received from Toyota Service. And I owned five Toyota automobiles last15 years. Thank you!
6/3/2026
Harry G. VERIFIED CUSTOMER
You have an excellent service department! Can’t be beat!
6/2/2026
Uriel R. VERIFIED CUSTOMER
The message of maintenance required is on the board. If that simple thing is not verified what else is not verified.
6/2/2026
Kelsey F. VERIFIED CUSTOMER
One request was not completed,it was not necessity and can be attended to at another time.
6/2/2026
Catherine H. VERIFIED CUSTOMER
Please send me an appraisal. Karson. Wells answered all my questions and he was good to work with.
6/2/2026
Dawn D. VERIFIED CUSTOMER
KC was great! You guys are always the best I wouldn’t take my Highlander anywhere else.
6/1/2026
Lilly R. VERIFIED CUSTOMER
Great service by Montreko. Thanks!
6/1/2026
Angela N. VERIFIED CUSTOMER
Joshua did great. But I was left in the waiting room for over 2 hrs with no updates. I called the service center and was put on hold and no one ever came back to give me an update. This happen twice. Customer Service was VERY LACKING
6/1/2026
Butch G. VERIFIED CUSTOMER
Thanks
6/1/2026
Rebecca W. VERIFIED CUSTOMER
KC was very attentive and concerned about the
Issues with my car. He informed me what would be
done and the time frame. The car was ready in
About 1 hour and KC showed me the defective part.
I was very please with KC's assistance and I
Would recommend anyone to Toyota.
5/31/2026
Kim G. VERIFIED CUSTOMER
He was professional and courteous.
5/30/2026
Bill R. VERIFIED CUSTOMER
Maverick has been just as concerned about getting myAC working the last few days . He spent a lot of time and having to order two parts to finish the job. It really nice and cool riding home. My 2003 4Runner has 323000 miles but is still a very valuable car. Thanks to Maverick and the others that got me back on the road.
5/30/2026
Monica T. VERIFIED CUSTOMER
Thank you !
5/30/2026
Rebecca W. VERIFIED CUSTOMER
John was very polite as he took my info for check
In. We discussed what needed to be done & he gave me an estimate. I received text messages with updates until everything was complete. My cost
Was slightly lower than the estimate so I was very pleased. John was very professional and Toyota has done all my repairs for many years.