The staff were friendly and helpful. I felt like a valued customer. I appreciate the time they took to explain everything and make sure I was satisfied with my service. I feel they go above and beyond to ensure a great experience. I will refer Toyota service to my friends and family.
Thank you guys,
Sonjia C
6/19/2026
Edith B. VERIFIED CUSTOMER
Heather treated me like a VIP. Her customer care was outstanding. She went above and beyond to make sure I was aware of the services my vehicle needed and made sure my vehicle was back in Tip Top working order.
6/19/2026
Ada R. VERIFIED CUSTOMER
Ada R
6/19/2026
Dwayne M. VERIFIED CUSTOMER
Extremely pleased with my service today from the time I arrived and until I left. Josh kept me updated and informed on all that was happening. I would definitely give him a 10 star rating.
6/19/2026
Christy G. VERIFIED CUSTOMER
It was impressive that Toyota of Gastonia had an opening as soon as I called for service. The automated menu sounded friendly and helpful. It is nice to get my service taken care of in a timely manner. The technician, John was pleasant upon my arrival. He was very knowledgeable and helpful!
6/18/2026
Rachell Vanessa. VERIFIED CUSTOMER
Things were a little better this time but still lacking that personalization. I also did not get a video from the service mechanic as I normally do.
6/18/2026
David C. VERIFIED CUSTOMER
He was great to work with. Very personable and he understood by questions and answered them quickly. Great experience
6/18/2026
Ashley S. VERIFIED CUSTOMER
Completely satisfied other than the oil/debris left on my center console. Whatever it was, it was black and oily. Had to clean my leather when I got home.
6/18/2026
Timothy B. VERIFIED CUSTOMER
Always professional and courteous!
6/18/2026
Joe H. VERIFIED CUSTOMER
I do have a question about my rav4's transmission. I know it's sealed,but doesn't the fluid need to be changed at some point?
No problem with service. Always good.
Thank you
6/17/2026
Quentin M. VERIFIED CUSTOMER
Being serviced by Montreko was like being serviced by a friend. He remembered me from my past visits with my old car and, like those visits, he took great care toward meeting my needs during this visit. My visit was brief and I received updates along the way. Couldn’t be happier!
6/17/2026
David T. VERIFIED CUSTOMER
Service was fast, efficient, professional and courteous. Montreko was outstanding!
6/17/2026
Justin M. VERIFIED CUSTOMER
Montreko was extremely helpful! He got us seen and taken care of quickly, so we’re very grateful for him and his help.
6/17/2026
Alice G. VERIFIED CUSTOMER
Thorough & courteous.
6/17/2026
Kathy S. VERIFIED CUSTOMER
I love my 2022 Rav4. I hope it’s my last car. I’m 71 now and don’t plan to buy another. I love ther service dept. Always friendly and get me in and out in a reasonable time. ????
6/17/2026
Jeffery R. VERIFIED CUSTOMER
Heather did an excellent job! Thank you
6/17/2026
Randy B. VERIFIED CUSTOMER
Everything was great, as usual, thanks
6/16/2026
April T. VERIFIED CUSTOMER
I was very upset when I got mycar and found a cigarette, but in her floorboard and ashes on her door. We do not smoke! It was not in there before dropping off. Plus, I got a picture of it. Also upset at the video that they had sent me, went in for an oil change, and they had taken all four tires off and did not tell me until they put all four tires back on that I needed a tire rotation. All four tires taken off for no reason, no tire rotation then wanted to charge me for one at the end but told me it was time to check out. handed me the paper and I left. Totally confused. Not happy at all or satisfied with Toyota Of Gastonia.