Took time to explain what the warning signage was and how it was fixed.
7/13/2026
Tisha G. VERIFIED CUSTOMER
The overall service was fine, but there was an employee (blonde curly hair) arguing with another employee over coverage at the car rentals and when my service was finished, there were at least 8 men behind the counter and not one offered to help me or check me out. Everyone was trying to leave. Finally someone came from the vehicle garage to help me check out. The employee behavior was very unprofessional today.
7/13/2026
Stuart M. VERIFIED CUSTOMER
Kevin always strives for complete satisfaction with customers. I have had him several times and he is very professional all the time.
10 stars
7/13/2026
Wayne S. VERIFIED CUSTOMER
Karsen was awesome. Over the top great customer service. Kept me informed through the whole process and with an incredibly positive attitude. He’s definitely an asset to Toyota of Gastonia.
7/13/2026
Keith R. VERIFIED CUSTOMER
Im still waiting on a part . It's not fixed
7/13/2026
Jessica B. VERIFIED CUSTOMER
He’s my favorite service advisor. Always helpful, patient, knowledgeable, and honest.
7/12/2026
Rajeev S. VERIFIED CUSTOMER
Thank you
7/11/2026
Lara D. VERIFIED CUSTOMER
Too long to wait
7/11/2026
Keyasha B. VERIFIED CUSTOMER
I pulled in for my car to be serviced, sat for 3-4 mins and no one came out or greeted me. I walked inside stood about 2mins, everyone looked at me but no one helped then someone finally came to check me in. When it was time to get my car the same thing happened, everyone looked at me but no one offered to check me out.
7/11/2026
Jim P. VERIFIED CUSTOMER
I never heard my name being called and I didn’t receive notification on my phone nor did anyone come up to the waiting room to let me know the car. I as ready.. Actually the car was not ready as the routine mileage service check had not been done. Why I don’t understand because I pointed it out to the gentleman who checked me in and the service due light was on.
7/11/2026
Sonja F. VERIFIED CUSTOMER
Oil change was $70. I’ve never paid that much before. Toyota has probably lost a good customer. I bring both my cars there for service. I had to push my alarm on my remote to find my car in the parking lot. That’s never happened before either. Where is Kim? She knew how to keep customers happy.
7/11/2026
Betsy M. VERIFIED CUSTOMER
Good job got us in before our appt. As seniors we appreciated this help
7/11/2026
Richard R. VERIFIED CUSTOMER
Job well done in a reasonable amount of time. Thank you
7/10/2026
Sarah M. VERIFIED CUSTOMER
Keep up the good work!
7/10/2026
Maikel M. VERIFIED CUSTOMER
They were fast
7/10/2026
Harshwardhan K. VERIFIED CUSTOMER
Karsen was awesome! He helped me with all the questions.
7/10/2026
Kim W. VERIFIED CUSTOMER
I was completely satisfied with my car servive.Thank you Montréal Gaddy and Brian for everything.
7/9/2026
Barbara S. VERIFIED CUSTOMER
He was very thorough, and showed personal interest. He also explained everthing very well.