Always a pleasure when Karsen is there to assist me. Always makes sure everything is taken care of. Takes all my concerns into consideration and values my time. If I could make requests I would ask from him every time !
4/29/2026
John K. VERIFIED CUSTOMER
Excellent service, from the service tech to the cashier. Thank you very much.
4/29/2026
Elizabeth B. VERIFIED CUSTOMER
Service department addressed my concerns and completed the necessary repairs.
4/29/2026
Hutch V. VERIFIED CUSTOMER
Montreko is fantastic! Love this service department
4/29/2026
Marinda E. VERIFIED CUSTOMER
At the onset of my visit to Toyota of Gastonia, KC was professional and friendly. He recommended that I replace a filter and alignment needed asap. I listened to his suggestion and had the matter taken care of because I really like my RAV4.
4/29/2026
Cleopatra K. VERIFIED CUSTOMER
Some coupons would be highly appreciated and helpful with these high prices these days. Used to get coupons and loyalty rewards a while back, but don't get them anymore.
4/28/2026
Christina B. VERIFIED CUSTOMER
John was great!!! My tire was plugged and I feel a little more confident driving on that tire.
4/28/2026
Mary G. VERIFIED CUSTOMER
Today was my first visit and it was smooth and painless, except when I had to pay...lol. Joshua was very helpful.
4/28/2026
Victor H. VERIFIED CUSTOMER
No complaints
4/28/2026
Laura K. VERIFIED CUSTOMER
Thanks for the quick service!
4/28/2026
Amber S. VERIFIED CUSTOMER
Service recommendations were recommended at the mileage prior to purchase of the car which should’ve been completed before it was sold. Was told also that the usb port replacement would be covered under warranty and then was told that it isn’t. I come in for a tire balance and rotate to get told I needed over 700$ worth of work done to the vehicle and all this could’ve been mitigated if it was taken care of before I purchased the vehicle like it was supposed to.
4/28/2026
Jared S. VERIFIED CUSTOMER
Excellent service
4/28/2026
Eloisa C. VERIFIED CUSTOMER
Mr. Pardo was very polite not an ounce of arrogance like the other guys. Thats how a customer should be treated.
4/27/2026
Hoyle D. VERIFIED CUSTOMER
Keep up the good work friends.
4/27/2026
David W. VERIFIED CUSTOMER
Thanks and I look forward to coming back.
4/27/2026
William S. VERIFIED CUSTOMER
The service work was very good. Treated very nice at check in. Just over an hour ti b get oil change and Tire Rotation. That suited me fine.
4/27/2026
Dave A. VERIFIED CUSTOMER
Joshua,
Is extremely professional, listens, friendly and makes me feel like a valued customer. He works really well with the service team and the techs. Toyota of Gastonia really has a great chemistry going on in their service dept. It’s nice to have service at a dealership that you can trust.
4/27/2026
Vilat S. VERIFIED CUSTOMER
No comment
4/27/2026
Melissa D. VERIFIED CUSTOMER
John was responsive and kind, he explained everything thoroughly to me. I appreciated his help. 10/10