I was verbally told the broken part would be replaced. Once home I realized the old part had been jury-rigged and replaced. It has failed again after a short time producing the same problem. So, I got the usual treatment given to women at dealerships. Very disappointed since I have been with this dealership for years.
6/5/2026
Vivian E. VERIFIED CUSTOMER
Had to return. Staff was committed to finding and fixing the issue. Little inconvenient. Overall Good service. Staff let me know to return. Good learning experience
6/5/2026
Susan T. VERIFIED CUSTOMER
Quick and easy
6/5/2026
Teddy H. VERIFIED CUSTOMER
Gaddy Montreko is excellent, he cares about his customer and I would highly recommend him, I drove 2 hours to get service from Gastonia because of him.
6/5/2026
Olivia M. VERIFIED CUSTOMER
Amazing experience! So helpful and kind!
6/5/2026
Becky A. VERIFIED CUSTOMER
I really liked the fact that I got a video of the working part showing that the problem was fixed along with getting updates as I waited.
6/4/2026
Myra H. VERIFIED CUSTOMER
Kevin Murray provided the very best customer service I have ever experienced in automotive issues. Toyota of Gastonia is now my go to for all vehicles! Thank you ,Kevin!
6/4/2026
Shelly A. VERIFIED CUSTOMER
Heather was super friendly and pleasant.
6/4/2026
Yolanda B. VERIFIED CUSTOMER
He was rude as I stated in my email to Bryan.
6/4/2026
Thetus B. VERIFIED CUSTOMER
Very Professional team !!
6/4/2026
John H. VERIFIED CUSTOMER
A great experience to go to Toyota of Gastonia and know that you are taking care of.
6/3/2026
Ronald E. VERIFIED CUSTOMER
Yes
6/3/2026
Miguel H. VERIFIED CUSTOMER
Excellent service!
6/3/2026
Grace L. VERIFIED CUSTOMER
He was very sufficent in explaining what needed to be done for today's visit to Toyota service but not pressuring to get extra things done. He showed excellent spirit in helping the custmer. He was quick and willing to go extra miles to answer any question I had. It was one of most satisfying service I received from Toyota Service. And I owned five Toyota automobiles last15 years. Thank you!
6/3/2026
Harry G. VERIFIED CUSTOMER
You have an excellent service department! Can’t be beat!
6/2/2026
Uriel R. VERIFIED CUSTOMER
The message of maintenance required is on the board. If that simple thing is not verified what else is not verified.
6/2/2026
Kelsey F. VERIFIED CUSTOMER
One request was not completed,it was not necessity and can be attended to at another time.
6/2/2026
Catherine H. VERIFIED CUSTOMER
Please send me an appraisal. Karson. Wells answered all my questions and he was good to work with.
6/2/2026
Dawn D. VERIFIED CUSTOMER
KC was great! You guys are always the best I wouldn’t take my Highlander anywhere else.