I have no complaints about toyota of gastonia. They have been quite helpful to me as a veteran and a senior citizen. Thank you. My age group needs more companies like them who aren't out to take advantage of us.
4/8/2026
Bradley D. VERIFIED CUSTOMER
Karsen was great! He is an asset to your dealership! Thanks for taking care of our vehicle and restoring my confidence in Toyota of Gastonia!
4/8/2026
Edward M. VERIFIED CUSTOMER
As always, service, speed and professionalism exemplary
4/8/2026
Clifton H. VERIFIED CUSTOMER
Very professional and courteous. Would recommend highly.
4/8/2026
Keya L. VERIFIED CUSTOMER
I brought my Toyota Grand Highlander in for routine maintenance (oil change and tire rotation) and specifically informed the service representative that one of my tires had a slow leak. I even provided the exact location of the tire so it could be checked. When I checked out, I was told nothing was wrong with the tire. However, this was not accurate, as I have been refilling the tire weekly due to continued air loss. Now, less than a week later, the tire is losing air even faster.
When I contacted the service department again, I was told there were no notes indicating the tire had been inspected at all. As a result, I now have to return to the dealership and spend additional time and gas for something that should have been addressed during my original visit. This is very frustrating and disappointing, as I clearly communicated the issue in advance and trusted that it would be properly handled.
I value professionalism and transparency, and I expect that customer concerns are accurately documented and addressed. I hope steps can be taken to ensure better communication and follow-through in the future.
4/8/2026
David R. VERIFIED CUSTOMER
Maverick was great!. Very professional and friendly. He is a good one. Service was great.
4/8/2026
Chadrick K. VERIFIED CUSTOMER
Josh was super professional and highly knowledgeable in his area of expertise. Appreciate his help and I look forward to my next appointment.
4/8/2026
Jyqauin R. VERIFIED CUSTOMER
Fast and friendly service!!
4/8/2026
Tillie C. VERIFIED CUSTOMER
Great Job,very nice.
4/7/2026
Dolphin S. VERIFIED CUSTOMER
I went in for the replacement of a headlight. Was told it would only take 30 minutes at most. After waiting 90 minutes , I found my service person who told me the light was not in stock. No excuse as to why it took so long to tell me that. I wasted my morning and left upset.
4/7/2026
Diane H. VERIFIED CUSTOMER
Heather was extremely helpful and informative. Best experience I’ve had yet! She’s definitely 5 ⭐️ ⭐️⭐️⭐️⭐️
4/7/2026
Miriam M. VERIFIED CUSTOMER
He was amazing !!!
4/7/2026
Vicente W. VERIFIED CUSTOMER
This morning I looked at a rin that is scratched in several parts I will have to see if I can stop by this day or tomorrow to find out what happened why my kidney was fine
4/7/2026
Diane H. VERIFIED CUSTOMER
Kevin Murray is very professional and has the ability to remember his customers. Great job!
4/7/2026
Katherine C. VERIFIED CUSTOMER
Heather and the other associates you have in your service department are very kind and helpful.
4/6/2026
Jerry M. VERIFIED CUSTOMER
Tech did not provide sticker info on next oil change. Tech failed to reset maintenance required message.
4/6/2026
Cheryl R. VERIFIED CUSTOMER
She was awesome, I was in and out faster than I have ever been, it was a great experience.
4/6/2026
Timothy C. VERIFIED CUSTOMER
Eddie was very efficient in showing me options for tires and checking in my car for service. He even checked on me when he saw I was still waiting for my wife to pick me up in the lobby. I came in with no appointment but was able to drop my car off for service and tires and pickup later in the day.
4/6/2026
Dan W. VERIFIED CUSTOMER
The service manager is friendly and knowledgeable. Brian is always helpful if you need anything. Thank guy's
4/6/2026
Michael R. VERIFIED CUSTOMER
KC was great. Thank you for taking care of my vehicle