Karsen was awesome! Kept me updated on the progress of my car and helped me get into a rental when my car had to be at the dealership overnight. No complaints here.
4/1/2026
Dennis M. VERIFIED CUSTOMER
Great service!
4/1/2026
Floyd H. VERIFIED CUSTOMER
Everything went well, no problems
4/1/2026
John B. VERIFIED CUSTOMER
The service I received for my vehicle today was A1. Heather is top-notch; she's good at what she does. Bryant, the service director, is excellent at what he does. This is the best service department I know of, A+. Thanks for everything you do.
4/1/2026
Elizabeth O. VERIFIED CUSTOMER
Fast Service. Comfortable Waiting Area. I did see a three minute Nissan ad while watching TV in the the waiting area which shows a certain level of confidence in the Toyota Brand.
4/1/2026
Rose O. VERIFIED CUSTOMER
It was a remarkable experience. Everyone was helpful and respectful. The service manager spoke to everyone. He asked me how I liked my new
Car and helped me to adjust the seat. Truthfully, it was the best experience I have had in my many years. I notice several of the staff helping customers. It was perfect, respectful, supportive and I will highly recommend this dealership and the service department!
4/1/2026
Heather G. VERIFIED CUSTOMER
The gentleman I work with did everything he could to help provide me with excellent customer service, but your repair cost are too high, and I had to leave without them
4/1/2026
Tomika C. VERIFIED CUSTOMER
Mr Gaddy is always so pleasant! And he's helpful! Very professional! The whole team always give good customer service!
3/31/2026
Michelle A. VERIFIED CUSTOMER
Eddie seems to keep getting things done each time I come in! Thank you Eddie
3/31/2026
John B. VERIFIED CUSTOMER
Heather and Service Manager Bryan were both very efficient!
3/31/2026
Kenneth N. VERIFIED CUSTOMER
Great service and attention.
3/31/2026
William W. VERIFIED CUSTOMER
Cancer took my ability to speak naturally. I can speak with a machine but it can be difficult to understand. Eddie took his time and made an extra effort to be sure I got the service requested. Thanks, Dan Whisenant
3/31/2026
Donald F. VERIFIED CUSTOMER
Next year 2027, I’d like an appraisal for my 2022 Tacoma!
3/31/2026
Christine F. VERIFIED CUSTOMER
I appreciated the short inspection video that was texted to me while I waited
3/31/2026
Michael N. VERIFIED CUSTOMER
I was charged $155 to tell me my transmission was prematurely failing. A new transmission was quoted at $13,000. I have been going to Toyota of Gastonia for about 10-11 years now for service. 1) this is the first time I have ever been charged a diagnostic fee 2) I have about 47 service records for maintenance on the 2019 Highlander but the transmission ended up being faulty - this is/was known by Toyota with no remedy and a class action law suit pending - I have lost most of my trust in Toyota
3/30/2026
George D. VERIFIED CUSTOMER
Kevin, was on top of his job. He kept me updated,
3/30/2026
William S. VERIFIED CUSTOMER
Super service!!!
3/30/2026
Pamela S. VERIFIED CUSTOMER
Thank you!
3/29/2026
Anita D. VERIFIED CUSTOMER
Everything went fine.i was glad to get an appointment after 5 which is when I could get there.