Everything went smoothly and Joshua was a great help with some extra questions I had this visit. Thanks for great service as always.
5/15/2026
Neil S. VERIFIED CUSTOMER
Kevin did a great job explaining the issue with my RAV. Very friendly, professional and knowledgeable.
5/15/2026
Kimberly B. VERIFIED CUSTOMER
Montreko is always kind and attentive. I was unable to find an appt online for him as the service provider, but he greeted me with a smile and by name. He looked up what I needed quickly and I was able to get service in a timely manner.
5/14/2026
Heather G. VERIFIED CUSTOMER
I came for a state inspection, and I was out in less time than they predicted. I was very pleased.
5/14/2026
Emilio N. VERIFIED CUSTOMER
It was a good experience
5/14/2026
Jennifer K. VERIFIED CUSTOMER
Is it possible to do something about the T? V in the waiting area, it has had a blue tinted screen for at least the last year and areas to do work or have outlets.Accessible would be very appreciated
5/14/2026
Eleny K. VERIFIED CUSTOMER
Karsen was professional & thorough. He actually showed me & explained everything about what turned out to be a non-issue!
5/14/2026
Renee S. VERIFIED CUSTOMER
Always have great service at Toyota Gastonia. Everyone is always nice and courteous. They do a great job.
5/14/2026
John H. VERIFIED CUSTOMER
Was done in less than an hour .
5/13/2026
Revonda C. VERIFIED CUSTOMER
I am always pleased with customer service I receive from the service department. I appreciate the text message updates I receive while I am waiting for service to be completed. I do not trust my vehicle with anyone else except Toyota of Gastonia.
5/13/2026
Anahi C. VERIFIED CUSTOMER
He’s great, I always have a great experience. He will always make you feel welcomed.
5/13/2026
Nichelle R. VERIFIED CUSTOMER
I was told that my oil change service would be a 1.5 hour wait. However i was there over 2 hours just fir an oil change
5/13/2026
Pa V. VERIFIED CUSTOMER
Elijah is going to be my new service advisor since Michael is no longer employed by Toyota of Gastonia.
5/13/2026
Dolly B. VERIFIED CUSTOMER
Elijah was awesome! He went beyond his duty to help me pay when my car was ready and even
before I got there to set appt. I was dealing with a broken ankle and he went out o his way to take care of the transaction so I wouldn't have to walk there with my cane. Super nice guy! Also, let me tell you from the moment i got there, I was greeted by 2 techs who were very helpful listening to my irritation about my headrests. They got in there and tried to fix it and handled it to.my satisfaction. Since Ive been going there for servicing my highlander, I've been treated with respect and professionalism. I highly recommend their service department! Also, their communication with where they are at during the process of the service, is also exceptional!
10 stars!????
5/12/2026
Phyllis B. VERIFIED CUSTOMER
Heather was a perfect professional, very helpful, and knowledgeable. I hope to see her next time.
5/12/2026
Uhlich R. VERIFIED CUSTOMER
Good experience, always a pleasure to have my car serviced
5/12/2026
Tony L. VERIFIED CUSTOMER
I’m surprised that TofG doesn’t offer service customers an exterior car wash. My Honda dealer does for every service visit. The TofG team were all nice.
I love the videos of the service done on the vehicle. It just seems it’s just a bit short of the Cust sat mark.
5/12/2026
Kayla R. VERIFIED CUSTOMER
I requested a quote for a service I personally feel my car needs and was informed my car doesn’t require it. I believe it is what is best for my car for longevity. When a dealership does not allow me to have service done that I choose to do it seems as if they are not interested in the customer’s car lasting for the life that is the potential it could have. It seems as if they are only interested in the customer returning sooner than needed just to buy another car. I requested a quote due to my husband not having time to fit the service into his schedule because of his work schedule. However, it will be fit into his schedule because he will provide the quality service that my vehicle needs. We do not follow manufacturer lifetime recommendations because we have the utmost respect for our vehicles. We will take care of the services from now on. This dealership as a whole has lost quality in customer service over the past few years.