While I was waiting two cars that pulled in behind me were approached first. One was actually behind me. Neither of the guys that came out asked if I had been helped. After a longer wait a female associate came to my car and asked had I been helped, I responded no and let her know two cars that came after me were approached before me. She took care of me and put me at the front of the line. I hate that I don’t get her name. She kept apologizing but I let her know it wasn’t her fault and I appreciated her. Thank you to that young lady and also the young lady that checked me out when my vehicle was ready. Maybe hire more females. They actually see other females!
7/4/2026
Ltanya A. VERIFIED CUSTOMER
I have been at this Toyota several times before, but never have I received the quality of service that KC has given. He has gone above and beyond with customer service. Because of that, I will definitely be returning to Toyota Gastonia.
7/3/2026
Robert G. VERIFIED CUSTOMER
Heather did an exceptional job.
7/3/2026
Cassie C. VERIFIED CUSTOMER
waited 2 hours for oil change
7/3/2026
Lisa K. VERIFIED CUSTOMER
KC is the best. He really looks after his customers. He takes the time to ensure what absolutely needs done gets done but if the service can be performed at the next service, he lets you know that. It gives you the chance to plan/budget for it.
7/3/2026
Shawn M. VERIFIED CUSTOMER
Heather did a great job and is very knowledgeable. Always appreciate her help when I’m at the dealership.
7/3/2026
Ronald S. VERIFIED CUSTOMER
Great service
7/3/2026
Robbin R. VERIFIED CUSTOMER
Mr Maverick was very knowledgeable and attentive. All my questions were answered in a timely mmanner.
Thank you!
7/3/2026
Javier T. VERIFIED CUSTOMER
knows how to take care of the customer. i bought my highlander at this dealer and ive been forever waiting on a rack cover missing when i bought it he came thru witjout hesitation and took take care of me you dont find people like him no more thankyou toyota
7/3/2026
Wayne L. VERIFIED CUSTOMER
Worked with me when I changed my appointment date. They were very courteous and did a great job.
7/3/2026
Paul S. VERIFIED CUSTOMER
The service was great
The service team was exceptional
7/2/2026
Linda G. VERIFIED CUSTOMER
Maverick was knowledgeable and attentive, finding out for us any information he didn't already know. He is an excellent customer service agent.
7/2/2026
Eliet G. VERIFIED CUSTOMER
No good
7/2/2026
Tisha C. VERIFIED CUSTOMER
Angel went beyond to help me, he is very nice and keep me updated on everything i really appreciate how he respected me and i give he all 10s on everything i was happy with how quickly he got me in and out on this hot day as i waited
7/1/2026
Richard B. VERIFIED CUSTOMER
Thanks KC.
7/1/2026
Nathan B. VERIFIED CUSTOMER
Elijah was very friendly, knowledgeable, and efficient processing the paperwork for the maintenance on my vehicle.
7/1/2026
Robert T. VERIFIED CUSTOMER
Bought new Tacoma while there having my other serviced
7/1/2026
Debra A. VERIFIED CUSTOMER
KC provided EXCELLENT service - answered all my questions. It was definitely one of the best service experiences I’ve had at Toyota Gastonia Service department in my 25+ years as a customer of Toyota of Gastonia service department. It was also great to see Bryan B back at Toyota of Gastonia heading up the service department!
7/1/2026
John R. VERIFIED CUSTOMER
Heather was amazing provided excellent customer service!