KC is wonderful. He kept assuring me that he would take care of my issue. Don't ever let him go. He is my hero!!
7/9/2026
Mark P. VERIFIED CUSTOMER
It was good.
7/9/2026
Rafael Gerardo. VERIFIED CUSTOMER
Excelent Service
7/9/2026
Muhammad S. VERIFIED CUSTOMER
My safety recall issue is not fix and its happened 1 time while i am driving and breaks stop working i change the vacum pressure pump which was unbranded its not from Toyota and i am still worried about that not happen again .
I was happy when Toyota call me about safety recall issue and i was satisfied that Toyota's put orginal breakn presser pumps But when i left my car to toyta dealer to change the break pressure pump which they make me appointment for that but they dont change it
I am not feel comfortable to deive the vehicle.
7/8/2026
John C. VERIFIED CUSTOMER
It was really nice dealing with Montreko Gaddy! He did great job! Also I would like to give a shout out to Angela! When Montreko was at lunch Angela was very helpful!! Great customer service! It’s always nice seeing Colby! Colby is always friendly and great with customers! That’s one of the reasons I continue getting my Toyota service at that dealership because the people are always friendly and helpful! Please let Montreko, Angela and Colby know how much I appreciate their friendliness and helpfulness!
Thank’s
John C
7/8/2026
Ken S. VERIFIED CUSTOMER
So, when one follows the Toyota method, the regression of the Bluetooth issue and the remote start issues should be reported and escalated to Toyota as a customer satisfaction issue and followed up with Toyota Field and the customer. Please remember this vehicle costs over $42,000!
7/8/2026
Tim H. VERIFIED CUSTOMER
My service advisor Karsen Wells was awesome and very accommodating. I showed up with no appointment to have my oil changed and brakes checked. I needed new brakes they did it all in a timely manner and kept me informed of progress. I am very satisfied with my service
7/8/2026
Charles M. VERIFIED CUSTOMER
All good
7/8/2026
Randolph M. VERIFIED CUSTOMER
Vehicle was ready later than promised by Service Representative, technician failed to tighten lug nuts on left rear wheel properly. As a result the tech had to come out to my house to tighten them and check the other wheels. I expect better from a dealership!
7/7/2026
Kevin G. VERIFIED CUSTOMER
Maverick was great! Super helpful. He deserves a raise!
7/7/2026
Margie S. VERIFIED CUSTOMER
Highly recommend
7/7/2026
Bill R. VERIFIED CUSTOMER
First time meeting him and he was nice and helpful to get me out as quick as possible.
7/7/2026
Gary G. VERIFIED CUSTOMER
I have been coming to Toyota Gastonia since 1996.
and have never had any problems with the service
department.
Gary G
7/7/2026
Laura O. VERIFIED CUSTOMER
Service was great. The only thing I do not appreciate is whoever service my car unplugged my cameras
7/7/2026
Robin W. VERIFIED CUSTOMER
Everything was done in timely manner. Staff was very nice and pleasant.
7/7/2026
Keith C. VERIFIED CUSTOMER
You recommended $4600 in repairs some of which were listed as Require Immediate Attention. When I checked out no one offered any explanation of these repairs. I drove away very irritated.
7/7/2026
Marion B. VERIFIED CUSTOMER
All good
7/7/2026
Alberto B. VERIFIED CUSTOMER
Excellent customer service from John
7/6/2026
Jorge B. VERIFIED CUSTOMER
Excellent
7/6/2026
Selenna M. VERIFIED CUSTOMER
So thankful Brian is back and heading up the Service Department. Such an amazing difference in customer service and the reason we came back. Staff are friendly, knowledgeable and do an outstanding job. Maverick was exceptional and kept us informed every step of the way. Keep up the awesome work!!