Sir John is awesome..He explained to me what services they did on my car..the wait was quick so i was home early..thank you!
9/27/2025
Ellen J. VERIFIED CUSTOMER
I love that there is a comfortable space for waiting when my vehicle is being serviced! Thank you for that!
9/27/2025
Kalani W. VERIFIED CUSTOMER
Eddie Odom is one of the main reasons I bring my vehicle to Toyota of Gastonia to be serviced. Trust is important and I know I can trust him with my vehicle's maintenance and repairs!
9/27/2025
Amy H. VERIFIED CUSTOMER
The coupon we received in the mail for discount on service is a much appreciated bonus to your excellent work.
Very fast oil change for a drop in service request
9/26/2025
Barry W. VERIFIED CUSTOMER
Nice, professional and courteous
Good experience
9/26/2025
Kristin B. VERIFIED CUSTOMER
I’m a little disappointed that I didn’t receive any info on my vehicle today. I usually receive a video letting me know how my battery tested, how my filters look, brakes, fluids, tires. My appointment was at 4pm today so maybe that makes a difference, I usually have morning appointment.
9/26/2025
Terry S. VERIFIED CUSTOMER
Always courteous and responsive.
9/26/2025
Chadrick K. VERIFIED CUSTOMER
Kevin was very helpful and knowledgeable in his field of expertise. I appreciate the time given.
9/26/2025
Crystal R. VERIFIED CUSTOMER
I trust my car to Toyota, it will get done rightj
9/26/2025
Venita J. VERIFIED CUSTOMER
Very friendly and professional
9/26/2025
Kathy L. VERIFIED CUSTOMER
Staff very considerate and helpful. Service done in a very timely manner.
9/26/2025
Osvaldo B. VERIFIED CUSTOMER
Always great service.
9/25/2025
Teresa L. VERIFIED CUSTOMER
Set my truck in on Wednesday for a maintenance issue with the hybrid batteries and thermostat. Pick my truck up Thursday morning truck was unlocked overnight on their facility and got to work. I had the same issue same problem same message. Work wasn’t done 100%.
9/25/2025
Marguerite B. VERIFIED CUSTOMER
Mr. Gaddy continues to be an excellent service advisor. He is always friendly and smiling. He makes getting your car serviced almost enjoyable. ????
9/25/2025
Benjamin H. VERIFIED CUSTOMER
Second to the worse experience ever at this dealer service department, asked for washer fluid to not be filled and tech filled it with garbage. Had to wait another hr for it to be fixed. Secondly asked for the locking lugs to be removed and not to be reinstalled and use the oem lug nuts I supplied and they weren’t. Tech just crammed the package in the glove box with no concern of other items in there
9/25/2025
Antionette G. VERIFIED CUSTOMER
I'm always satisfied Thanks for doing a great job
9/25/2025
Jerry Y. VERIFIED CUSTOMER
Rear brake pads replaced on previous maintenance. They have squealed every time I back out of driveway. Asked for this to be investigated, no evidence they inspected the brakes and they still squeal when in reverse.
Disappointed in inaction
9/25/2025
Angelia P. VERIFIED CUSTOMER
He was very thorough, polite and knowledgeable.
9/25/2025
Frances R. VERIFIED CUSTOMER
I liked the price listing of other repair/replacements that are recommended for care of my toyota. It gives me depth of how to plan financially to make these repairs/replacements.
9/25/2025
Brenda E. VERIFIED CUSTOMER
Great day too bring in my vehicle wasn’t busy my service was fast & good.