Keep doing what you are doing and making the customer happy and pleased with the way that you are serving them.
9/18/2025
Charles L. VERIFIED CUSTOMER
Overall service yes, but forgetting to put windshield washer fluid in my car; has me what else they forgot. ????????????????
9/18/2025
Richard B. VERIFIED CUSTOMER
Wait time was excellent.
9/18/2025
Archie S. VERIFIED CUSTOMER
Everyone was Very professional and helpful.
9/18/2025
Dawn Z. VERIFIED CUSTOMER
Nice clean environment. Pleasant staff and seamless service.
9/18/2025
Barbara R. VERIFIED CUSTOMER
Rear brakes will need to be replaced next visit, explained why light shows up on my dashboard due to sensors in tires and what the cost of checking this out will be .
9/18/2025
Norma C. VERIFIED CUSTOMER
I wanted a close number on time to fix my vehicle. You said hour and 15 min. 2hours instead. Parts were ordered and you never called to let me know when in. I kept calling …. On phone forever each time. Finally they said they had parts in. Not good service.
9/18/2025
Kay X. VERIFIED CUSTOMER
I had made an online appointment on 09/09/2025 for an oil change and tire rotation. I was not informed that I had a bad tire rim on this day. It was only when I was driving in the the highway and noticed a loud muffler noise.
On my second appointment on 09/17/2025 I noted that I was hearing a loud noise when I drove. The mechanic checked and realize my Prius V had a bad tire rim located in the front right tire. But, no one suggested getting this fix. After a bit of back and forth calls with Ms. Heather Zegarzewski, she got the idea that I would like it the "bad tire rim" on my car to be replaced and fix as soon as possible.
Considering this is a certified dealership. I do not appreciate having to diagnosing my own car.
9/17/2025
Minniejan K. VERIFIED CUSTOMER
Montreal is always very courteous, helpful, and informative.
9/17/2025
Tracy C. VERIFIED CUSTOMER
Great to work with and informing me on what needed attention now and what could wait until the next visit.
9/17/2025
Wynn P. VERIFIED CUSTOMER
Thank you! Always and will continue to bring my Toyota to Toyota of Gastonia.
9/17/2025
Justa L. VERIFIED CUSTOMER
Excellent Customer Service
9/17/2025
Roger H. VERIFIED CUSTOMER
It was better talking to a person instead of the ai for setting the appointment.
9/17/2025
Jim D. VERIFIED CUSTOMER
Took me on time.
9/17/2025
Weldy L. VERIFIED CUSTOMER
Good experience satisfied with the service. Thanks
9/17/2025
Sharran P. VERIFIED CUSTOMER
Heather was very helpful and understanding
9/17/2025
Kenneth B. VERIFIED CUSTOMER
Thank you
9/16/2025
Jacqulene H. VERIFIED CUSTOMER
Maverick was very helpful. I really liked it better when the service agent talked face to face. I am not very good with the texting system.
9/16/2025
Juana A. VERIFIED CUSTOMER
Great service
9/16/2025
Linda F. VERIFIED CUSTOMER
Excellent service and the employees were very respectful and courteous