I guess it was an honest mistake as obviously no one would do it on purpose, but what we needed replaced was not and something else was. But they are going to correct that mistake. I hope Heather doesn’t get in trouble for the mistake, but that it can be used as a learning experience.
9/10/2025
Richard T. VERIFIED CUSTOMER
Your shotgun approach to preventative maintenance needs revision, listing everything that could be tweaked on a vehicle does not inspire the owners confidence in the dealership. It appears to be a recipe for the dealership to profit.
A better approach would be to prioritize potential work and communicate with the customer the risk/benefit of each activity.
As an example last time I visited the dealership you recommended front end alignment. The car was handling well but I followed your advice. You recommended alignment again this time. Handling and tire wear are fine.
9/9/2025
Thomas S. VERIFIED CUSTOMER
No comment
9/9/2025
Truong H. VERIFIED CUSTOMER
She very kind and knowledgeable. Thank you
9/9/2025
Regina M. VERIFIED CUSTOMER
Heather was absolutely wonderful and very helpful
9/9/2025
Debra S. VERIFIED CUSTOMER
Emission test today
9/9/2025
George Y. VERIFIED CUSTOMER
It was my first time at your location. While some were helpful...there were some that wasn't. I am not sure if I'll choose this location again. I do thank those that understood that it was my first time so I was unaware where to go or who to ask questions to.
9/9/2025
Okwudili D. VERIFIED CUSTOMER
I was most impressed with the timeliness of the staff. Thank you
9/9/2025
Quentin M. VERIFIED CUSTOMER
Great service and Maverick was thorough in summarizing the services rendered. I’m a happy camper as always!
9/8/2025
Bonita B. VERIFIED CUSTOMER
Best service anywhere highly recommended
9/8/2025
Letricia S. VERIFIED CUSTOMER
My recent experience with customer service was very disappointing. I came in for a routine service—an oil change and tire rotation—and ended up waiting for over three hours. During this time, I was informed that my vehicle’s oil pan was cracked. When I asked for clarification, the attendant responded in an unprofessional and argumentative manner rather than providing a clear explanation. I found it difficult to understand how such damage could be considered normal wear and tear given that my vehicle only has 53,000 miles on it. I came in for a service that cost $150, and for that price I expected excellent customer service along with clear explanations regarding my vehicle. Unfortunately, that was not the case. Due to this experience, I will not be returning to this location full of sassy men.
9/8/2025
Jeffery M. VERIFIED CUSTOMER
Did not have an appointment they worked me in. I feel like in a timely matter thank you.
9/7/2025
Jody D. VERIFIED CUSTOMER
Excellent service.
9/7/2025
**** D. VERIFIED CUSTOMER
I always feel well taken care of when I drop my car off!
9/7/2025
Chris L. VERIFIED CUSTOMER
Great job
9/6/2025
Dionae B. VERIFIED CUSTOMER
Loved the customer service
9/6/2025
Donna Y. VERIFIED CUSTOMER
I thought price was high
9/5/2025
Samuel R. VERIFIED CUSTOMER
Eddie was right on the money with time and service. Big thanks to Eddie and his crew.
9/5/2025
Angela U. VERIFIED CUSTOMER
Thanks Taylor for explaining a few things to me!
9/5/2025
Teresa D. VERIFIED CUSTOMER
Maverick was great. He was professional patient and went above and beyond to ensure my understanding of the maintenance report. Thank you for the great service.