Montreko was professional and very quick at getting my car the battery it needed without wasting time, thanks so much.
9/2/2025
Mark B. VERIFIED CUSTOMER
Taylor did a great job keeping me updated on work with technician that was doing work, and he showed a video if work that was needed, great job and very much appreciated.
9/2/2025
Janet A. VERIFIED CUSTOMER
Excellent service!
9/2/2025
Sara P. VERIFIED CUSTOMER
Service was excellent and I received 5 star ???? treatment! I will continue to ginve Toyota of Gastonia my business!
8/31/2025
Timothy G. VERIFIED CUSTOMER
Totally different experience than last week.
Heather tried to tell me my tires were dry rotten even though I just bought the car there two years ago and my daughter drives the car daily. I felt she was trying to pressure me into buying new tires. Even one of the other service techs said no the tires were new in 2022. My checkout experience was worse. The Asian girl was rude. I had a certain amount of free oil changed and I asked if I had gone through them all and she was irritated that I had asked. It will be hard to convince me to come back to Toyota of Gastonia to service my vehicle there again.
8/31/2025
Anand S. VERIFIED CUSTOMER
Taylor was very helpful and professional, she instilled confidence. She replaced our battery because it was still within warranty.
8/30/2025
William C. VERIFIED CUSTOMER
Great service from John ????????
8/30/2025
John M. VERIFIED CUSTOMER
Josh was very helpful and stayed in consistent contact.
8/30/2025
Bruce M. VERIFIED CUSTOMER
Brian was the best person I have ever had the pleasure dealing with at Toyota , he is definitely a keeper, I will do all my service at Gastonia because of him!
8/30/2025
Danny O. VERIFIED CUSTOMER
Great service department
8/30/2025
Ermyne D. VERIFIED CUSTOMER
See you next time
8/30/2025
Jeffrey B. VERIFIED CUSTOMER
Courtesy and professional.
8/30/2025
Michael C. VERIFIED CUSTOMER
I was there for 2 hours and 15 minutes for an oil change and inspection with a 7:45 appointment. I got a text after one hour to say my 20 point inspection was ready for review. I did not hear another thing for 1 hour and 15 minutes to tell me the car was ready. I never talked to Eddie after the initial check-in. Numerous people who came in 30-45 minutes after me were done before me. Should not be the case for the work being done.
8/30/2025
Jeffery C. VERIFIED CUSTOMER
Taylor Lefevers was awesome. Did a great job and was very polite.
8/29/2025
Ailun Z. VERIFIED CUSTOMER
Eddie was great! He kept me in the loop every step of the way during my service.
8/29/2025
Anthony B. VERIFIED CUSTOMER
Fast and friendly, professional
8/29/2025
Patrick L. VERIFIED CUSTOMER
I head a rattle coming from under the truck. Upon further investigation I found that the tech didn’t tighten bolts for a skid plate and one of the bolts is not in at all
8/29/2025
**** S. VERIFIED CUSTOMER
Started building trust in your service department.