The communication was excellent, and I felt as though I knew what was going on with my vehicle the whole time.
6/14/2024
Alana S. VERIFIED CUSTOMER
Great guy! Didn’t force me to do anything but kept me informed about some maintenance I needed for my car in the near future!
6/14/2024
Nennie W. VERIFIED CUSTOMER
Good job
6/14/2024
Tim H. VERIFIED CUSTOMER
Service(oil change) experience was exceptional. Done in a timely manner and I showed up on a Friday afternoon oil change was done in less than one hour.
6/14/2024
John B. VERIFIED CUSTOMER
Mr Gaddy is very helpful and professional. His uplifting attitude is an asset and welcoming.
6/14/2024
John C. VERIFIED CUSTOMER
Michael does a great job, is pleasant to work with and keeps me up to date with my service needs.
6/14/2024
Donald M. VERIFIED CUSTOMER
Awesome as always will be back soon for more service, thank you
6/14/2024
Mathew B. VERIFIED CUSTOMER
The repairs were completed in the timeframe given and at a rate that was less than expected. Can't ask for more than that!
6/14/2024
David B. VERIFIED CUSTOMER
I had some questions and Jim answered them happily.
Also everyone was very friendly and the service was very fast.
6/14/2024
Beverly R. VERIFIED CUSTOMER
Very helpful, enjoyed working with him. Thank you Devon for all your help. I appreciate you so much!
6/13/2024
Not-Provided R. VERIFIED CUSTOMER
Montreko was great to work with as are all of Toyota staff.
6/13/2024
Michael S. VERIFIED CUSTOMER
Jim is top notch and kept me informed on all developments with this Highlander. He and tech were able to diagnose and correct issues with my daughter 's car.
6/13/2024
Damien B. VERIFIED CUSTOMER
I am in Awe of Toyota of Gastonia's amazing speedy service !!
Kevin was very professional!!
Thank you for your wonderful service!
6/13/2024
Frank M. VERIFIED CUSTOMER
I was pleased with Jesseica‘s service. She was very polite, kind and understanding.
6/13/2024
Kathy J. VERIFIED CUSTOMER
An oil change should not cost almost $80, but understand the economy is driving some of that. A coupon would have been a help with the economy.
Up selling with the enormous list of urgent needs was not as extensive as normal, but still there. This behavior has made me skeptical and dread a simple oil change. I still use your services to keep a local dealership and proximity.
The tech video was a much more powerful approach vs someone coming out to the waiting area to discuss the list of urgent needs.
The wait time and reception are typically the upsides of an oil change
With over 260k miles on my vehicle, I’ve had minimal problems. It’s been reliable with low maintenance. I am searching for a new vehicle with these experiences factoring into my criteria.
6/13/2024
Sotero P. VERIFIED CUSTOMER
Excellent service and attention ????????????
6/13/2024
Michael M. VERIFIED CUSTOMER
Job done quickly and I was informed each step of the way
6/12/2024
Heather G. VERIFIED CUSTOMER
I received an automated text message with a link to pay my balance for today, but it was hundreds of dollars less than what I Had had been quoted. Your technology needs to have some kinks worked out
6/12/2024
Thomas H. VERIFIED CUSTOMER
I have never had any problems at Toyota Gastonia and all staff have always been professional and very knowledgeable as well as fruendly.
6/12/2024
Phyllis W. VERIFIED CUSTOMER
The service was completely satisfactory. Wanted an additional key after my primary key was found.