When I brought my truck in for service there was no service light on the engine there there was no service light on the there was no service light on the engine there was there was no service light on the engine there was there was no engine light on no tire light on and I had brakes. When I left after y'all put on the tires I did not have any brakes a service light was on and my tire light was on. I was told to leave it another day and it would be checked out now that I've paid $1,300 for all of that they're telling me it's going to be another $700 because I still have lights on that I have been told comes from an oil control valve and my tire lights on apparently from the TPMS that was messed up when they put the new tires. Never had a problem with Toyota service before now. After buying about 10 Toyotas from Toyota of Gastonia over the years this really puts a bad taste in our mouth probably won't ever buy another vehicle from there.
6/10/2024
Betty K. VERIFIED CUSTOMER
Well i dis find that my wiper blades were not knstalled but it was tesilved
6/10/2024
John H. VERIFIED CUSTOMER
Very friendly staff. Quick and easy appointment.
6/9/2024
Ralph E. VERIFIED CUSTOMER
Great service friendly people
6/9/2024
Randy B. VERIFIED CUSTOMER
Very glad you are open for repairs on Saturday
6/9/2024
Jeannette R. VERIFIED CUSTOMER
Great job!!!
6/8/2024
Marion B. VERIFIED CUSTOMER
When I first got there this morning service advisor told me appointments only. I do feel that Kim overrode that statement. Thanks Kim. Other than that and the service tech forgot to clear out the service warning, all else went well. I might add, that was the 2nd time that has happened recently. And also over the years I always check to see if they checked the oil level (this is service between oil changes) and many times I have had to go back inside and let them know level was low. The techs really should make sure that they do check what is supposed to be checked. I have learned over time to check it myself. Majority of customers just assume that everything is good to go.
6/8/2024
Bryan A. VERIFIED CUSTOMER
Thank you
6/8/2024
Sharon C. VERIFIED CUSTOMER
Devon was very professional and represents the service department very well.Great job!
6/8/2024
Sandra M. VERIFIED CUSTOMER
Very nice and considerate and friendly staff. Thanks for the opportunity to allow me to use your services. Job well done. Thanks again and see you next time
6/8/2024
William C. VERIFIED CUSTOMER
Excellent service from Jessica Pullen ????????
6/8/2024
Kailanne B. VERIFIED CUSTOMER
I had to come back because of noise coming from air. They said leaves had fallen in it. Air is now still making a weird noise so I am having to find time to come back again! There was nothing wrong before bringing it in for the routine oil change.
6/8/2024
Katherine C. VERIFIED CUSTOMER
They were busy and stayed polite. Good job!
6/8/2024
Cheryl P. VERIFIED CUSTOMER
Very kind and helpful! Thank you!
6/8/2024
Sara W. VERIFIED CUSTOMER
Jessica and Michael were wonderful!
6/7/2024
Kristin K. VERIFIED CUSTOMER
Took 3 hours to get a basic oil change.
6/7/2024
Steve S. VERIFIED CUSTOMER
Keep up the good work!
6/7/2024
John B. VERIFIED CUSTOMER
????
6/7/2024
William C. VERIFIED CUSTOMER
Only service and repair car at Toyota of Gastonia. Mr Odom was very helpful.
6/7/2024
Jetta B. VERIFIED CUSTOMER
The customer service was great, but my check engine light is back on less than 24hrs later. So I am a little frustrated with the outcome.