My wheel almost came off my sequoia driving out of dealership on to hwy. Had to turn around quickly to go back and didn’t think I was going to make it back. Also tires had low air pressure and needed air.
Spent 1600.00 and got bad services
6/6/2024
John P. VERIFIED CUSTOMER
My first issue is the oil that was to be changed about 1 inch above the high mark on the dip stick and the oil is still dirty. I'm bringing a sample of the oil to show you proof.
John P
6/6/2024
Yvonne N. VERIFIED CUSTOMER
Tires had a balance issue. Tires were rotated and balanced along with some other work. Completely satisfied. 4Runner rides so much better. Thanks for job well done.
6/6/2024
Elizabeth M. VERIFIED CUSTOMER
Jim is great!
6/6/2024
Eddie H. VERIFIED CUSTOMER
I like the way you showed me the cost of everything that needed to be done before you did it and there was no hidden cost. I will continue to do business with Toyota of Gastonia.
6/5/2024
Lashunna H. VERIFIED CUSTOMER
The entire team was great, Ryan made thing go fast and seamlessly. Top notch service I love bringing my vehicles to Toyota Gastonia
6/5/2024
Deitra A. VERIFIED CUSTOMER
2 items I asked to be addressed when I arrived were not…so I had to get the maintenance light turned off & the wheel trim plug taken care of after the service was supposed to be completed. He stopped talking to me at check in & started talking to the guy that was cleaning the floor. Just left me standing there. This was not how I’m accustomed to being treated at this dealership. The guy I dealt with last time was awesome. This one needs a little more PR training! The Service manager Kim made it right!
6/5/2024
Mark M. VERIFIED CUSTOMER
Short wait time
6/5/2024
Sallie T. VERIFIED CUSTOMER
It took to long for tire rotation
6/5/2024
Jay H. VERIFIED CUSTOMER
I did call my service guy and asked him why the amount seemed off and he wasn’t sure because you have a new system in place.I question the amount that was around $85 dollars because I know an oil change is around $65. I found out the oil change had gone up plus taxes so no problem all good. You guys did an excellent job. Thank you for great service!!!
6/5/2024
Marge S. VERIFIED CUSTOMER
Eddie was helpful, knowledgeable and courteous
6/5/2024
Josue S. VERIFIED CUSTOMER
Everything good
6/5/2024
Greta M. VERIFIED CUSTOMER
I really really appreciate the little Grogu that was left for me in my car. It made my whole day and was so kind! Thank you so much :)
6/5/2024
Richard T. VERIFIED CUSTOMER
toyota of gastonia is pushing many maintenance activities that are not needed. Your recommendation for over $1000 in maintenance is taking advantage of customers whose knowledge of automobiles is not strong. You are gaming your customers and I find this very offensive
6/4/2024
John A. VERIFIED CUSTOMER
Cay as usual provided excellent services.
6/4/2024
CINDY H. VERIFIED CUSTOMER
Very pleasant experience!
6/4/2024
Jessica C. VERIFIED CUSTOMER
2+ hours for an oil change and tire rotation. The service person handling my vehicle was very rude and obnoxious. I will not be returning to Toyota of Gastonia in the future.
6/4/2024
Glenn C. VERIFIED CUSTOMER
i may need to bring my 4runner back. i had my air filter replaced and i noticed that now when i turn my fan on high, whether it be AC or not, there is a knocking sound coming from somewhere near the fan. the higher i turn the fan the louder it is. there was no knocking sound before having the filter replaced. i was going to give it a day to see if it stops. can i bring it back to get that checked out?
6/4/2024
Michael T. VERIFIED CUSTOMER
Great ???? people and Great ???? Service
6/4/2024
Robert H. VERIFIED CUSTOMER
When I was there no one talked to me what was done or want needed done. While I sat in the waiting room they called me to the counter and told me how much $$&&. And they gave me my keys and I paid and thinking that it was fixed.
Later I got a txt telling me what was needed to be done.
So after waiting and paying $ 250. For what????
If I had taken it to any other shop, They would have came up to me and told me what needed done and ask if I wanted them to do.
You guys didn’t even bring my truck back to the drive through. I had to walk around to find it.
I use to like to bring my truck or car to you guys. I guess I need to find another place to go.