Had an appointment for 2:30pm. Didn't leave until after 4:00pm and it wad a simple service. It's pointless to make am appointment.
6/19/2024
Paul W. VERIFIED CUSTOMER
Requested service was not performed! Contacted Serv. Mgr. after returning home and found discrepancy. Will return tomorrow.
6/18/2024
Japheth M. VERIFIED CUSTOMER
This is my first time meeting Mr Gaddy And it was a very pleasant encounter. Very personable in the service area. Makes you laugh even though you are about to spend money.
6/18/2024
Linda B. VERIFIED CUSTOMER
He identified a problem with my air filter and promptly replaced it. Went above and beyond when I came in just for oil change. Thanks so much
6/18/2024
James M. VERIFIED CUSTOMER
No comment!
6/18/2024
Nancy P. VERIFIED CUSTOMER
No
6/18/2024
Richard R. VERIFIED CUSTOMER
Thanks
6/18/2024
Jose R. VERIFIED CUSTOMER
Ryan was great! From the moment I spoke with him over the phone and helped me with a tire quote and them my interactions with him in person. He was friendly, knowledgeable and attentive. He may be the reason we may leave Concord and start coming to you guys. I noticed the positive difference in your service team and really glad about it.
6/18/2024
Nick H. VERIFIED CUSTOMER
Excellent staff. Very good attitude.
6/18/2024
Frank B. VERIFIED CUSTOMER
Kevin was most helpful and straightforward. He kept me well informed. I also appreciated his diligence in being certain that he and the technicians had correctly identified the noise issue when breaking. Thanks!
6/17/2024
Cindy K. VERIFIED CUSTOMER
Michael Caballo, was AWESOME. Very nice, friendly and helpful. He make you feel very welcomed to be there at Toyota. I don't know him like I know Kim but he made me feel like I don't have to worry about my car and he gives you a peace of mind. Mr Cavallo is a KEEPER, GREAT CUSTOMER SERVICE.
6/16/2024
Marilyn B. VERIFIED CUSTOMER
Everyone was very knowledgeable and helpful
6/16/2024
Christopher G. VERIFIED CUSTOMER
Eddie was professional and provided great communication. I’m going to request him for my next service appointment,
Chris
6/16/2024
Omeros H. VERIFIED CUSTOMER
My wife was very appreciative of her service appointment today. Thanks Mike and the service staff.
6/15/2024
Franklin M. VERIFIED CUSTOMER
appreciate it
6/15/2024
Marion T. VERIFIED CUSTOMER
Thanks for service department everyone was helpful and very nice have a blessed day
6/15/2024
Robin W. VERIFIED CUSTOMER
Thank you!
6/15/2024
Jamie M. VERIFIED CUSTOMER
Why do you park the cars in the rear when there is a 3rd lane inside not being utilized? (not looking for the obvious answer of it’s a space thing) My car was probably one of the last of the day. I’m certainly not opposed to walking but I have an achilles injury & I’m told the car is right outside the door but it was not. It was a good ways away. Why are cars not returned inside the service area? I’ve spent time in many service areas at Honda, Acura, and Lexus and never have I ever had to walk a significant distant in the dealerships back lot. Returning a customer’s car inside or out front is a detail that makes the service experience better.
6/15/2024
Jim J. VERIFIED CUSTOMER
Impressive service area and staff. The car was respectfully taken care for and did not have any mechanics smudges anywhere.